You probably have not renamed your identity to match the identity on the Palm. From the application menu, select Switch Identity and check the name of the identity you are using. It probably is not John Boggs, so you should rename the identity to John Boggs to allow the sync to take place. -- Eric Hildum
> From: John Boggs <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[EMAIL PROTECTED]> > Date: Wed, 17 Jul 2002 14:02:26 -0600 > To: Entourage mac Talk <[EMAIL PROTECTED]> > Subject: Sync won't happen because "other" Microsoft app is running? > > I'm getting this error: > > "HotSync Failure: The Entourage identity "John Boggs" could not be opened > because another identity is open in another Office application. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
