On 6/23/03 4:47 AM, "Nat" <[EMAIL PROTECTED]> wrote: > Sometimes when I click a button, say Send & Receive or Delete or ask it to > check messages from the Tools menu, the button or menu bar stays hilighted > and nothing happens. Then Entourage will not quit. The main window will > close but the progress window stays open with no activity showing.
Troubleshoot level 1: 1. Try quitting Entourage and re-launch. 2. Log out/in. 3. Restart computer. Troubleshoot level 2: 1. Identity: Create a new identity: Entourage 2001: File-Switch Identity>Select New Entourage X: Entourage menu>Switch Identity>Select New If the problems go away, then your old identity is corrupt. You can try a rebuild on your old identity. 2. User Folder: In System Preferences: Users: Create a new user. Log Out/In to new user. Open Entourage and see if the problems go away. (You will need to recreate your account info.) If problems disappear then you know it's a conflict or corruption in your user folder. 3. Last resort: Install OS X on a separate partition or hard drive. Install Office X with updates. Test for problem. General Troubleshooting tips: Run Disk First Aid from CD or use Terminal to run. Directions for running fsck can be found here: Errors <http://www.entourage.mvps.org/errors.html#anchor-error-40> Run Repair Permissions: Run Repair Permissions after any software update from Apple and for other software updates. To use. open Disk Utility in your ~/Applications/Utility folder. Click on the First Aid tab and select Repair Permissions. Don't run from CD as updates have a newer version of Repair Permissions. -- Diane Ross MVP Entourage (MVPs are volunteers) Entourage Help Page <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
