Hi Robert,

  I have never synced my 6035 with Entourage, but I can shed a little light
on at least some of your problems.

  The message you mentioned (below) is because the Palm Desktop software
comes configured with software updaters for the most recent Palm OSs.
However, the 3.5.3 release is not compatible with your phone.  If you go
into your Palm Desktop application folder, there's a folder called "Palm OS
Updates".  Just move the contents of that folder to some other folder, and
then find and delete the 3.5.3 updater on your Palm.

  I had no end of trouble syncing the 6035 on MacOS 9.  It seems that the
USB stuff was unreliable.  My troubles went away upon switching to OS X.
However, I have not tried syncing with Entourage so I don't know what
problems may lurk there.

  Best of luck,
--Mike

> "This installer [3.5.3] is not compatible
> with your device. Please contact the manufacturer for a compatible
> installer." Followed by "You may now delete the installer." Given that
> nothing in the software installation process asked me about Entourage, I
> suspect this message has nothing to do with my problem.


-- 
[T]his Court's obligation is to define the liberty of all, not to mandate
its own moral code 

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