Again, does anyone know if there is a problem with the Student Teacher
Edition installer?
Marsha L. Hillson Gerace
mailto:[EMAIL PROTECTED]
Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
Entourage 11.0.0 (040405)
Yes. They never really open. I think the error log says they are open for
1 second.
Thus spake Dennis T Cheung [EMAIL PROTECTED], circa 05/24/2004 4:12 AM:
> So are you saying that when Word/Excel or PPT launch, they crash?
>
>
> On 5/23/04 6:58 PM, "Marsha L. Hillson Gerace"
> <[EMAIL PROTECTED]> wrote:
>
>> Drag and Drop installation has the same results. I will try to install on
>> my iBook running Jaguar and see what happens. I'll have to put Office X
>> back on the iMac.
>>
>> Marsha L. Hillson Gerace
>> mailto:[EMAIL PROTECTED]
>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
>> Entourage 11.0.0 (040405)
>>
>>
>> Thus spake Marsha L. Hillson Gerace [EMAIL PROTECTED],
>> circa 05/23/2004 8:21 PM:
>>
>>> 1. I uninstalled all MS Office fonts (searched for every font name and
>>> removed all versions)
>>> 2. Ran Office Removal Tool a couple of times
>>> 3. Repaired Disk Permissions twice
>>> 4. Ran TechTools from the CD
>>> 5. Ran SpeedDisk from the CD
>>> 6. Rebooted and did one more Office Removal (nothing found)
>>> 7. Repaired Disk Permissions one more time
>>> 8. Ran the Office 2004 installer
>>> SAME RESULTS, ONLY Entourage will open.
>>>
>>> I will run the removal tool again and try the drag and drop installation.
>>> ANY MORE IDEAS? This is the Student Teacher Edition, do you think there is
>>> something wrong with the installer in this version? Is that a possibility?
>>> I noticed I cannot find certain things on the CD, i.e. Assistants; only Max
>>> is in the folder, but could other things be missing or incorrect? Thanks.
>>>
>>> Is there someone I can send all these error reports to that I get when it
>>> quits? I am checking the send box to send to MS, but who is looking at
>>> them? What can be learned from them?
>>>
>>> Marsha L. Hillson Gerace
>>> mailto:[EMAIL PROTECTED]
>>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
>>> Entourage 11.0.0 (040405)
>>>
>>>
>>> Thus spake Barry Wainwright [EMAIL PROTECTED], circa 05/21/2004 2:56 AM:
>>>
>>>> If Office removal is not removing the parts described above it points to a
>>>> problem with file permissions, which could also explain the problems in
>>>> installing. Try to run 'repair permission' first, then run the removal
>>>> tool
>>>> and re-install.
>>>>>
>>>>>> What you need to try is to run the remove office about 3 times until
>>>>>> there is no office on your mac ( you will need to restart the mac and
>>>>>> then empty the trash)
>>>>>> The what you want to do is to go to the
>>>>>> user\library\preferences\Microsoft\microsoft office settings (10) this
>>>>>> file needs to be trashed then you should try to install office again
>>>>>> using the drag and drop install instead of the office assistant.
>>>>>>
>>>>>>
>>>>>> Carlington Spence
>>>>>> Microsoft Office for Mac Support Professional
>>>>>> Microsoft PSS :: Webhelp Montreal
>>>>>> mailto:[EMAIL PROTECTED]
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Marsha L. Hillson Gerace
>>>>>> [mailto:[EMAIL PROTECTED]
>>>>>> Sent: May 20, 2004 4:32 PM
>>>>>> To: Entourage:mac Talk
>>>>>> Subject: Office will not open; Cannot register
>>>>>>
>>>>>> When I go to Microsoft to register, this is what I get:
>>>>>>
>>>>>> Invalid Product ID (PID): Please enter a valid PID.
>>>>>> (Example : 51872-442-2230403-56078)
>>>>>>
>>>>>> Product ID (PID): A valid PID or product serial number is required to
>>>>>> register this product. To find the PID, start the program and select
>>>>>> About
>>>>>> from the Help menu.
>>>>>> (Example : 51872-442-2230403-56078)*
>>>>>>
>>>>>> I have entered the valid PID number 6 times, it will not take it.
>>>>>>
>>>>>> Marsha L. Hillson Gerace
>>>>>> mailto:[EMAIL PROTECTED]
>>>>>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
>>>>>> Entourage 11.0.0 (040405)
>> I just finished removal and reinstall and no luck; nothing will open except
>> Entourage; Word, Excel & PowerPoint all have the same message as below. This
>> is from the More Info button on Word:
>>
>> Microsoft Error Reporting log version: 1.0
>>
>> Error Signature:
>> Exception: EXC_BAD_ACCESS
>> Date/Time: 2004-05-20 15:21:02 -0500
>> Application Name: Microsoft Word
>> Application Version: 11.0.0.040408
>> Module Name: ATS
>> Module Version: unknown
>> Module Offset: 0x0002aac0
>> Extra app info: Reg=English Loc=0x0409
>>
>> Marsha L. Hillson Gerace
>> mailto:[EMAIL PROTECTED]
>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM
>> Entourage 11.0.0 (040405)
>>
>>
>> Thus spake David Cortright [EMAIL PROTECTED], circa 05/15/2004 9:07 PM:
>>
>>>> I just ran the installer for Office 2004 and I cannot get any program to
>>>> open; I get this error message:
>>>>
>>>> Microsoft� Excel (Program) has encountered a problem and needs to close.
>>>> We
>>>> are sorry for the inconvenience.
>>>
>>> Try using the official Remove tool to remove both Office X and Office 2004,
>>> then reinstall 2004.
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