On 5/24/04 2:03 PM, "Marsha L. Hillson Gerace" <[EMAIL PROTECTED]> wrote:
> Again, does anyone know if there is a problem with the Student Teacher > Edition installer? > > Marsha L. Hillson Gerace > mailto:[EMAIL PROTECTED] > Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM > Entourage 11.0.0 (040405) > > > Yes. They never really open. I think the error log says they are open for > 1 second. > > Thus spake Dennis T Cheung [EMAIL PROTECTED], circa 05/24/2004 4:12 AM: > >> So are you saying that when Word/Excel or PPT launch, they crash? >> >> >> On 5/23/04 6:58 PM, "Marsha L. Hillson Gerace" >> <[EMAIL PROTECTED]> wrote: >> >>> Drag and Drop installation has the same results. I will try to install on >>> my iBook running Jaguar and see what happens. I'll have to put Office X >>> back on the iMac. >>> >>> Marsha L. Hillson Gerace >>> mailto:[EMAIL PROTECTED] >>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM >>> Entourage 11.0.0 (040405) >>> >>> >>> Thus spake Marsha L. Hillson Gerace [EMAIL PROTECTED], >>> circa 05/23/2004 8:21 PM: >>> >>>> 1. I uninstalled all MS Office fonts (searched for every font name and >>>> removed all versions) >>>> 2. Ran Office Removal Tool a couple of times >>>> 3. Repaired Disk Permissions twice >>>> 4. Ran TechTools from the CD >>>> 5. Ran SpeedDisk from the CD >>>> 6. Rebooted and did one more Office Removal (nothing found) >>>> 7. Repaired Disk Permissions one more time >>>> 8. Ran the Office 2004 installer >>>> SAME RESULTS, ONLY Entourage will open. >>>> >>>> I will run the removal tool again and try the drag and drop installation. >>>> ANY MORE IDEAS? This is the Student Teacher Edition, do you think there is >>>> something wrong with the installer in this version? Is that a possibility? >>>> I noticed I cannot find certain things on the CD, i.e. Assistants; only Max >>>> is in the folder, but could other things be missing or incorrect? Thanks. >>>> >>>> Is there someone I can send all these error reports to that I get when it >>>> quits? I am checking the send box to send to MS, but who is looking at >>>> them? What can be learned from them? >>>> >>>> Marsha L. Hillson Gerace >>>> mailto:[EMAIL PROTECTED] >>>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM >>>> Entourage 11.0.0 (040405) >>>> >>>> >>>> Thus spake Barry Wainwright [EMAIL PROTECTED], circa 05/21/2004 2:56 AM: >>>> >>>>> If Office removal is not removing the parts described above it points to a >>>>> problem with file permissions, which could also explain the problems in >>>>> installing. Try to run 'repair permission' first, then run the removal >>>>> tool >>>>> and re-install. >>>>>> >>>>>>> What you need to try is to run the remove office about 3 times until >>>>>>> there is no office on your mac ( you will need to restart the mac and >>>>>>> then empty the trash) >>>>>>> The what you want to do is to go to the >>>>>>> user\library\preferences\Microsoft\microsoft office settings (10) this >>>>>>> file needs to be trashed then you should try to install office again >>>>>>> using the drag and drop install instead of the office assistant. >>>>>>> >>>>>>> >>>>>>> Carlington Spence >>>>>>> Microsoft Office for Mac Support Professional >>>>>>> Microsoft PSS :: Webhelp Montreal >>>>>>> mailto:[EMAIL PROTECTED] >>>>>>> >>>>>>> -----Original Message----- >>>>>>> From: Marsha L. Hillson Gerace >>>>>>> [mailto:[EMAIL PROTECTED] >>>>>>> Sent: May 20, 2004 4:32 PM >>>>>>> To: Entourage:mac Talk >>>>>>> Subject: Office will not open; Cannot register >>>>>>> >>>>>>> When I go to Microsoft to register, this is what I get: >>>>>>> >>>>>>> Invalid Product ID (PID): Please enter a valid PID. >>>>>>> (Example : 51872-442-2230403-56078) >>>>>>> >>>>>>> Product ID (PID): A valid PID or product serial number is required to >>>>>>> register this product. To find the PID, start the program and select >>>>>>> About >>>>>>> from the Help menu. >>>>>>> (Example : 51872-442-2230403-56078)* >>>>>>> >>>>>>> I have entered the valid PID number 6 times, it will not take it. >>>>>>> >>>>>>> Marsha L. Hillson Gerace >>>>>>> mailto:[EMAIL PROTECTED] >>>>>>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM >>>>>>> Entourage 11.0.0 (040405) > >>> I just finished removal and reinstall and no luck; nothing will open except >>> Entourage; Word, Excel & PowerPoint all have the same message as below. >>> This >>> is from the More Info button on Word: >>> >>> Microsoft Error Reporting log version: 1.0 >>> >>> Error Signature: >>> Exception: EXC_BAD_ACCESS >>> Date/Time: 2004-05-20 15:21:02 -0500 >>> Application Name: Microsoft Word >>> Application Version: 11.0.0.040408 >>> Module Name: ATS >>> Module Version: unknown >>> Module Offset: 0x0002aac0 >>> Extra app info: Reg=English Loc=0x0409 >>> >>> Marsha L. Hillson Gerace >>> mailto:[EMAIL PROTECTED] >>> Entourage 10.1.4 (030702) & MacOS 10.3.3; 768MB RAM >>> Entourage 11.0.0 (040405) >>> >>> >>> Thus spake David Cortright [EMAIL PROTECTED], circa 05/15/2004 9:07 PM: >>> >>>>> I just ran the installer for Office 2004 and I cannot get any program to >>>>> open; I get this error message: >>>>> >>>>> Microsoft� Excel (Program) has encountered a problem and needs to close. >>>>> We >>>>> are sorry for the inconvenience. >>>> >>>> Try using the official Remove tool to remove both Office X and Office 2004, >>>> then reinstall 2004. > > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > My kindergartener installed the student edition on his user identity when I wasn't looking. This told me two things: 1. I need to limit his ability to install programs ASAP 2. The installer works fairly easily. It's only us grownups who have problems. -- Bruce ____________________________________________________ B R U C E K. klutch-at-erols.com -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
