On 7/23/04 7:08 AM, Cunningham, Andrew wrote: > Hanagan: > > First of all, I probably should have specified that I am using 2004 and not > vX. At any rate, thank you for the suggestion. Do you have any tips for > locating emails with corrupted or missing headers? > > Thanks again, > > Andy
Hi Andy. I don't think it really matters as much as it might otherwise which version you have since, as we've been discussing in other threads, these things are really more server related than they are which email client you have. How that particular client reacts may be different, but the problem exists before the client is involved. As for how to identify the suspect email, I must admit that I have a very service orientated, LOCAL email service provider. They are so good that even when I went with a cable broadband service (no DSL available where I am) I stayed with them for everything else. They did most of the work searching for the problematic headers. We worked together on the phone to narrow down the search, but they have the real details needed to clearly see what's what. The starting point is to look for mails that came in roughly the time that the trouble began. It's really whomever has access to the server(s) that has the most surgical methods at their disposal. From your webmail access (if you have that) you may need to take a much more broad approach. So my "tip" would be to get with your server administrator and get them to help you find the problem. I think it is part of their job to make sure that you can/do have access to your email, and this should definitely be seen as part of their service responsibility. I wish there was more I could do to help, but that's really the whole of the story as I've experienced it. Hope it helps though. ht >> From: Hanagan <[EMAIL PROTECTED]> >> Date: Thu, 22 Jul 2004 13:38:14 -0600 >> Subject: Re: Missing messages >> >> On 7/22/04 1:16 PM, Cunningham, Andrew wrote: >> >>> Group: >>> >>> I have a user who is missing several messages in Entourage. The messages >>> reside on an exchange server, and are visible using Outlook Web Access. >>> However, they are never pulled down into Entourage! >>> >>> Any idea as to why this may be happening, and how to fix? I have done an >>> advanced rebuild, to no avail. BTW, the messages in question are not in >>> subfolders... Just in the top level of the inbox. >>> >>> Thanks in advance, >>> >>> Andrew Cunningham >> >> This sounds exactly like one of the symptoms I've experienced with version >> "X". Around here, it was determined that it was corrupted or missing >> headers on one or more emails at the server. >> The resolution we came up with was to locate and remove the offending mail >> through web interface or by the email server admin, and then restart >> Entourage. >> Another symptom of this kind of thing is what was discussed under the >> "Re-downloading old messages" thread. >> >> And it's not related solely to Entourage. So since it is more of a server >> issue, it really does warrant the assistance of your email service provider. >> >> Hope this helps. >> >> ht >> >> >> >> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
