On or near 7/26/04 1:30 PM, Lars Schou at [EMAIL PROTECTED] observed: > On 7/26/04 12:27 PM, "Daniel Berks" <[EMAIL PROTECTED]> wrote: > >>> Re: Entourage 2004 causing problems with Adobe CS apps? >> >> Just wanted to share our experience with this problem. We've seen this >> happen on several computers throughout the company. Specifically, if >> Entourage 2004 is running, various modifier keys in Illustrator CS cease to >> function. Quitting Entourage clears the problem; relaunching it brings the >> problem back. >> >> But it gets weirder: We've demonstrated that the problem only occurs if you >> enter your e-mail password into Entourage manually (as opposed to letting >> the Keychain enter it for you). > > This I can't reproduce - our users almost all use the Keychain. > > To get some more data points for our friends at Microsoft (who I trust are > paying attention to this), can you confirm what type of accounts > (POP/IMAP/Exchange) you use? We use Exchange. > > Also, are you using the other apps in the CS suite and, if so, are they > affected? I've personally seen the issue with InDesign and Illustrator and > heard that it can happen in Photoshop, too. > >> A side note, likely related: I frequently use Apple's "Remote Desktop" to >> control and administrate certain computers on our network. I've noticed >> that, if Entourage 2004 is running, NONE of my keyboard modifier keys work >> while I'm remotely controlling a computer. I can't even type a capital >> letter, since the shift key doesn't work. Quitting Entourage clears the >> problem. > > We use ARD, too, but I have yet to run into this. > >> Finally, we've also seen this problem occur in FileMaker Pro. We have a >> particular database which includes a "hidden" mode - click on a particular >> button while holding down SHIFT-CTRL-OPT and you are taken to a special >> layout. This works if Entourage is not running, doesn't work if it is. > > Again, we do use FM Pro quite extensively and I have not yet heard from > users with this issue. However, if it turns out that there is a general > problem with Entourage 2004 not playing well with others we would certainly > hold off rolling out the Office upgrade to any additional users. > I use Entourage 2004 regularly with five different FMP databases, none of which use a Hidden mode such as you describe. But I have had no problems with keyboard shortcuts disappearing in FMP or in any other application. (I do not use the CS suite; use Dreamweaver.)
I have had the keyboard shortcuts stop working in Entourage. Quitting and relaunching always fixes it; sometimes just closing all windows and opening a new browser will fix it. This is a known problem, but the cause isn't known, and nobody, to date, has been able to come up with a reproducible set of steps that cause the problem. So Microsoft is still looking for the cause. I'm not with Microsoft, BTW. -- Microsoft MVP for Entourage/OE/Word (MVPs are volunteers) Allen Watson <[EMAIL PROTECTED]> Entourage FAQ site: <http://www.entourage.mvps.org/> AppleScripts for Outlook Express and Entourage: <http://homepage.mac.com/allen_a_watson/FileSharing3.html> Entourage Help Pages: <http://www.entourage.mvps.org/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
