> I have tried every possible permutation of Entourage’s Junk email Protection
> settings, with and without rules, and many different rules. No help at all.
Accepting your suggestion (and repeating the experiment), I set the Junk Mail Protection to “Exclusive” and turned off all other rules (except Mailing List Manager, which works fine). The results: I collected 37 messages in the folder “Junk E-mail”, with zero false positives. After letting the Junk Mail filter do its thing, I manually apply a rule (if the sender is not in my address book, send the message to the folder “Spam”) to the remaining messages in my Inbox. The spam folder accumulated 97 messages with no false positives. That’s 97 messages that the Junk Mail Filter missed!! In other words, Entourage’s Junk Mail Filter only got about 1/3 of the messages it should have.
Note that SpamSieve previously failed in a similar way. And, note that this poor filtering performance first appeared exactly when I upgraded from Entourage X many months ago.
WHY??? Something else is going on here.
To try to fix this, I described in my previous message:
> I have totally rebuilt my mail database by doing a clean install (first
> removing ALL files, preferences, etc) of Office 2004, importing my addresses
> from a text file, and setting up the rule from scratch. No improvement at
> all. I tried SpamSieve: no help at all.
Because this behavior remains unchanged with a clean Office install and a clean address book, I do not believe it is a local software problem.
At this point, it seems to me that there are two possibilities:
- Perhaps 97 messages were somehow cloaked so the Junk Mail Filter missed them, but once they were in my Inbox, a simple standard rule was effective.
- Entourage 2004 has a problem.
I don’t think this is a question of how to do basic stuff with Entourage. I’m hoping that someone with a deeper understanding of how Entourage receives and processes messages (envelopes?, wrappers?, whatever?) will chime in with some info.
on 11/12/04 9:00 PM, Entourage:mac Talk at [EMAIL PROTECTED] wrote:
From: Glenn Zieman <[EMAIL PROTECTED]>
Date: Fri, 12 Nov 2004 13:08:43 -0600
Subject: Re: Junk Mail filter broken
On 11/12/04 12:23 PM, "Diane Ross" <[EMAIL PROTECTED]> wrote:
On 11/12/04 6:12 AM, "Gary Beverly" <[EMAIL PROTECTED]> wrote:
While I was using Entourage X, my junk mail filtering worked perfectly. I had a simple setup: if the sender was not in my address book, the message was moved to the folder “Spam”, everything else went into the inbox.
As soon as I upgraded to Entourage 2004, this completely fell apart. Now, out of 300 spams per day maybe 10 follow this rule. I have totally rebuilt my mail database by doing a clean install (first removing ALL files, preferences, etc) of Office 2004, importing my addresses from a text file, and setting up the rule from scratch. No improvement at all. I tried SpamSieve: no help at all. I have tried every possible permutation of Entourage’s Junk email Protection settings, with and without rules, and many different rules. No help at all.
The interesting thing is that if I manually apply the rule to all the messages in my inbox (which is where the junk now accumulates), everything works perfectly. It seems to me that the incoming emails are somehow cloaked from the rules until they arrive in my inbox, as if there is a protective envelope that is removed from the message only after it is stored in the inbox.
This problem has persisted since release day for Office 2004, through every OS X and Office upgrade, to the present where I’m on 10.3.6 with the last Office update installed.
Extremely annoying. Any ideas?
Delete your rule and let the JMF sort your mail. In 2004, the Junk E-Mail folder is automatically created and the JMF will automatically send junk to this folder. As long as you maintain a good address book, the JMF should work as expected. I always get “good” mail from vendors etc because I don’t have them in my address book. There really is no way to get around this though.
You much enable the Junk Mail Filter for it to work. I have mine set to exclusive.
I Did what Diane suggested and now my junk emails go to the junk folder. As she said some of the mail that is not junk gets sent to the junk folder. What I do is to open the junk folder and most of the time you can pick out the good stuff. Select the good stuff one by one and after selecting the first one, click on it and you will see a pop-up asking what you what to do to it. Works like a charm.
-----------------------------------------
Gary Beverly [EMAIL PROTECTED]
Apple Certified Technical Coordinator
Apple Certified Desktop & Portable Technician
Apple Product Professional
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