On 1/16/05 9:46 PM, "Kevin Doyle" <[EMAIL PROTECTED]> wrote:
> I also have several users reporting this same behavior. Deleting and > reinstalling Entourage also did not help. Did you use "Remove Office" or did you just trash the application? Using "Remove Office" will remove preferences where trashing the application will not. More info: <http://www.entourage.mvps.org/glossary/remove_office.html> > However, checking the mailbox > using Outlook 2003 on a PC does not exhibit this behavior. This can be a problem when first transferring over from Entourage X to 2004. It could be a server issue, database problems or corrupt preference. Troubleshooting tips: Check for database corruption by creating a new Identity and accounts. If the problems go away, then you know the problem is in your database. If it doesn't work, then this indicates a problem with your Entourage install or a conflict in your User's folder. If the problem existed in a new identity then create a new User. This will eliminate corruption or conflicts in your User Folder: In System Preferences: Users: ? Create a new user. ? Log Out/In to new user. ? Open Entourage and see if the problems go away. (You might need to recreate your account info.) ? If problems disappear then you know it's a conflict or corruption in your user folder. If you eliminate all possible problems on your computer, then I would run tcpflow and check traffic between your computer and the ISP. This sounds difficult but it really is easy. Directions here: <http://www.entourage.mvps.org/troubleshoot/tcpflow.html> Now that you are armed with the traffic info, call your ISP. -- Diane Ross, Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of the top five resources. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
