What would Richard do with the tcpflow results? Chances are that his dialup ISP for home requires either 1) Receive before send or 2) SMTP Authentication.
1) id unlikely if it happens every time he tries to send, even after a successful Receive. So check 2): go to Tools/Accounts/[that account]/Edit, and press the button "Click here for advanced sending options". Click "SMTP server requires authentication" and leave the sub item selected at "Use same settings as receiving server". [Alternately, if these options are already selected, try turning the first one off.] Try this first. -- Paul Berkowitz MVP MacOffice Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html> AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/> PLEASE always state which version of Microsoft Office you are using - **2004**, X or 2001. It's often impossible to answer your questions otherwise. > From: Diane Ross <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[email protected]> > Date: Fri, 04 Feb 2005 10:34:18 -0800 > To: "Entourage:mac Talk" <[email protected]> > Subject: Re: Can't send mail > > On 2/4/05 4:29 AM, "Richard Shane" <[EMAIL PROTECTED]> wrote: > >> When I'm at work using DSL, the error doesn't happen. Happens only when I'm >> at home using dial-up. Go to send mail and get: >> >> Error: An operation on the server timed out. The server may be down, >> overloaded, or there may be too much net traffic. >> Explanation: Mail could not be sent. Account name: "RichardMail." > > Does it happen every time at home? It is possible the server is busy at > night. > > Did you try to receive first? > > If you continue to have problems, install tcpflow. > > Download tcpflow here: > <http://www2.entropy.ch/download/tcpflow-0.20.dmg.gz> > > When you install, you will not see an application, but it will allow you to > use the Terminal to view network traffic. > > It's best to test this with just the application that is giving you problems > like Entourage. Quit your browser or any other application that could be > using the network. > > Select "Work Offline" in Entourage > > After install, open the Terminal and copy/paste in this command > > sudo /usr/local/bin/tcpflow -i en0 -c > > These are for Ethernet. Other instructions here: > > <http://www.entourage.mvps.org/troubleshoot/tcpflow.html> > <http://www.entourage.mvps.org/troubleshoot/sniff.html> > > Deselect "Work Offline" and click on "send and receive" You'll see Entourage > talking to your ISP. This should give you a clue as to whether the problem > is with your Entourage or your ISP. It also helps to have this when you call > your ISP for help. > > -- > Diane Ross, Mac MVP > Entourage Help Page <http://www.entourage.mvps.org/> > Entourage Blog <http://blogs.msdn.com/entourage/> lists the EHP as one of > the top five resources. > > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
