Hello Diane and Paul Thank you for your initial answers.
Diane, I haven't taken the tcpflow step yet because I realized there is a piece of information that is an important diagnostic clue that leads me to believe the problem lies with Entourage, not my ISP: When I am at home using dial up, I am able to use a Yahoo account to send mail. Just not able to use Entourage. So that leads me to believe it's not an ISP problem. In answer to your other question, this has been happening ALL the time over the last two weeks (and I don't recall changing any settings a few weeks ago). Also, I do receive first. I always do that when I log on. Paul, I followed your instructions. "SMTP server required authentication" and "Use same settings as receiving server" were already turned on so I turned them off. Still not able to send. Same error message. Then I turned on "SMTP server required authentication" but instead selected "log on using [EMAIL PROTECTED]" Still same error message. Why would the problem happen only when at home using dial up (yet Yahoo mail works with dial up) yet the Entourage problem doesn't happen using DSL. Do these diagnostic steps give you any clues? Could it be a problem with the server through which I get my mail? Thank you. Richard On 2/4/05 12:02 PM, "Paul Berkowitz" <[EMAIL PROTECTED]> wrote: > What would Richard do with the tcpflow results? > > Chances are that his dialup ISP for home requires either 1) Receive before > send or 2) SMTP Authentication. > > 1) id unlikely if it happens every time he tries to send, even after a > successful Receive. > > So check 2): go to Tools/Accounts/[that account]/Edit, and press the button > "Click here for advanced sending options". Click "SMTP server requires > authentication" and leave the sub item selected at "Use same settings as > receiving server". [Alternately, if these options are already selected, try > turning the first one off.] > > Try this first. -- Richard Shane, Ph.D. http://www.drshane.com Center For Self Development 2060 Broadway, Suite 430 Boulder, Colorado 80302 303.449.0778 If this email being sent for business purposes, it is for the sole use of the intended recipient(s) and may contain confidential and privileged information.�Any unauthorized review, use, disclosure, distribution or copying is prohibited.�If you are not the intended recipient(s), please contact me by replying to this email and destroy/delete all copies of this email message. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
