Hi all,
I have some exciting news... After applying this same technique that
was detailed by Dan Dixon, I was able to completely eliminating my
Entourage freezing problem!
To recap, I was suffering from the exact same set of issues as Dan:
freezing of Entourage for up to three minutes per every email message
that came through. I had gone around and around, thinking first it
was a problem with Exchange, then with Entourage and database size,
etc. After reading his email message it made sense to me. I also
made extensive use of the Project Center, having well over 100
projects in the database, and having never archived any older projects.
After attempting his solution of archiving as many projects as I
could, eliminating the errors in the archiving, my problem with
freezing, which has been plaguing me for almost a YEAR, and which
caused me to briefly flirt with returning to Windows and Outlook on
the PC, has been SOLVED!
As far as I can tell, it happens when two things occur:
1. The User is making extensive use of the Project Center,
containing at least 50 projects.
2. Some projects in the Project Center might have issues in their
files list, as Dan wrote of in his letter. In my experience, this
was due to Aliases being present in the Watch Folder for the
project. Entourage cannot understand symbolic links or aliases being
present in its Project Center Watch Folders and so has major issues
when trying to archive projects with those element in the watch
folders. This could also have been a contributing factor to the
freezing issues.
These 1-2 issues cause Entourage to spend a considerably long period
of time scanning the Project Center for appropriate projects with
which to associate each new email message. This is a result of
Entourage's very cool ability to associate new email messages
automatically with projects that correspond to the email senders of
each message. This is why it would happen for every email message.
Once again, thank you Dan! The solution that you wrote about was
definitely the trick. I will know more over time if the cause is a
combination of 1 & 2 or just #1 as I go through and add more projects
back into the system. Hopefully Project Center in the next version
of Mac Office will be better adapted to larger usage of the Project
Center itself. :-)
Best Regards,
Eric
On Mar 15, 2007, at 4:06 PM, Diane Ross wrote:
On 3/15/07 7:36 AM, "Dan Dixon" <[EMAIL PROTECTED]> wrote:
Just thought I’d share this with the list, in case it’s of any use
to someone else.
Very nice summary. I’ll add this to the troubleshooting pages and
my “User Experiences”.
<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user8>
Let me know if you would like to have your last name added for credit.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage
Blog.
<http://blogs.msdn.com/entourage/>
