Sometimes, on a support list like this, it's worth noting when a product
does something right.

I was working late at my office tonight, putting the final touches on a long
complex email.  I was re-reading it for the last time, checking for typos,
etc.  Just when I was ready to hit the Send button, the Mac's screen goes
grey, with the dreaded message: "You must restart your computer..."  Kernel
panic.  Out of nowhere.

I sat there disconsolate, staring at the portions of my unsaved document
that were visible behind the error dialog.  I could not save, I could not
scroll, I could not even take a screenshot.  One hour's work, down the hole.

I pressed the power button and rebooted.  I fired up Entourage again.  To my
utter surprise, the message reappeared on screen, behind a dialog reporting
that this document was restored from its state before a crash, would I like
to save it or continue writing?  And the message was all there.  Everything,
including my last edits.

This was a case where Entourage did something right.  I think Word, and
maybe some of the other Office apps have the same ability to recover from
crashes.  They keep a working copy of the current document saved to disk at
all times, ready for an emergency recovery.

-- 
Julian Vrieslander <[EMAIL PROTECTED]>


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