on 2008-04-27 9:57 AM, Bill Cheeseman at [EMAIL PROTECTED] wrote: > After moving my wife up to a MacBook Air and Office 2008, she receives > duplicate e-mail messages from most correspondents. They are really > duplicates -- the Internet headers are identical. > > Is this a known Entourage issues? Is there any way to prevent it? Why is it > happening? I've tried everything I can think of, including removing her old > Office X identity. > > She does have multiple accounts enabled for the Send and Receive All > schedule. But so do I, through the same services. They're set up > identically, yet I don't receive duplicate incoming mail.
Actually, she has two Entourage accounts for the same ISP account -- one she uses at home where we're on Comcast cable, and one that requires different Entourage settings because at work she has to go through Budget Dialup because she doesn't have cable. But, ultimately, both Entourage accounts connect to the same, single ISP account. Whereas my two Entourage accounts were for different ISP accounts. So when she hit the Send & Receive All button, she received every message twice, from the same ISP account, through both Entourage accounts. Although I haven't changed the default setting to remove received messages from the server, the two reads from the server apparently come too close together and don't give the server time to remove the message. So the cure was to exclude one of her accounts from the "Send & Receive All" schedule. Now, when she hits the Send & Receive all button, she only receives the message from the one account that is now included in the Send & Receive All schedule -- and it disappears moments later from the server and all is right with the world. The only downside is that she does have to remember to send from the work account at work and from the home account at home. I had figured this out once before, a couple of years ago. It didn't come back to me this time because the Entourage interface for these settings is confusing. Checking the "Include in Send & Receive All schedule" checkbox apparently actually only affects the Receive part of that schedule. Hitting the Send & Receive All button actually, it appears, sends all accumulated outgoing messages, even when they're set to be sent from an Entourage account that is not included in the Send & Receive All schedule. I know that's a pretty convoluted explanation. Maybe Paul or Diane or somebody can figure out what I mean and add it to some Entourage help blog or other. -- Bill Cheeseman - [EMAIL PROTECTED] Quechee Software, Quechee, Vermont, USA www.quecheesoftware.com PreFab Software - www.prefabsoftware.com -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
