Carol: I understand that she says she didn't move anything, but in my experience with Entourage, moving the Microsoft User Data file (or, on occasion, the entire Documents folder, in the case of more ambitious users) is pretty much the only thing that causes the behavior your friend is seeing.
Brian -- Brian J. Little Macintosh Computing Analyst Davidson College ________________________________________ From: [email protected] [EMAIL PROTECTED] On Behalf Of Carol F. Bruml [EMAIL PROTECTED] Sent: Tuesday, June 17, 2008 6:54 AM To: Entourage:mac Talk; Diane Ross Subject: "Welcome to Entourage" - Where did my mail go? A friend, who is using Office 2004 with Mac OS 10.4.9 tried to get her e-mail yesterday, and instead got a "Welcome to Entourage" message...and no mail, no contacts, no nothing, as if she'd never used the program before. She does not recall any system crash. She is the only member of her household and the sole user of her computer. She has only one identity set up in Entourage. (I have not yet asked her to look at "Switch Identities" to see if she might somehow have accidentally created a second.) She did not move any files/folders and verifies (by phone; I have no access to her computer) that her information lies in Users > Mary > Documents > Microsoft User Data > Office 2004 identities, like it should. She tried moving everything out of that folder and dragging in a recent backup. No change. What might I tell her to try next? What might have happened to cause this behavior? Carol -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
