Bellwether wrote: > To add to that, once she has launched Entourage after possibly moving the > database and files, a new database etc. will be created in the location that > she just verified contains it -- what looks like her "old" one, in the right > location, might actually be her new one.
It's probably the most common mistake. Entourage expects the folder to be in your Documents folder. For OS X users, that's the Documents folder in your User's folder. When Entourage opens in a new blank Identity, it's usually User error, but if the Identity has disappeared, a possible culprit is your anti-virus application. Some versions identify a virus within the database and puts your database into quarantine. You will need to read the directions on how to release. Most likely you have accidentally moved your data. Hopefully, you have not deleted the file. If you have deleted the trash, it's gone. Sorry! Select Switch Identity (under Entourage in the Menu bar) and see if your old identity is still listed. To find your old database, search for "Microsoft User Data" (without the quotes). If you have not used a new identity in Entourage, then copy the entire Microsoft User Data folder to the correct location. Fix if you have more than one Microsoft User Data Folder... Move the entire identity folder you want to use to the Office Identities folder that Entourage is recognizing. Your identity is named "Main" by default. Be sure to rename one so you do not overwrite. Your identity folder can contain more than one identity. Switch Identities to view your old mail. If you have not used the new identity, delete it. If you have used it and want to combine the new mail with your original database, drag each folder to the desktop from one identity. This creates an MBOX file. Switch identities. Drag the MBOX files into the folder window of Entourage. You can delete the old folder after you are satisfied with the transfer. Sometimes updating software (including the OS) can cause problems where files go missing. See this link for help finding 'lost' files. <http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15> -- Diane -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
