On 20 Nov 00 at 23:21, Ricky L. Jones wrote:
> I agree with mostly what you say, but the problem is that if someone ask
> Henry a direct question about B&H then if he doesn't answer then he is
> giving bad customer service! If I ask Henry if they have the Canon EOS D30
> is stock and he come back and say "I don't know" or "I'm not answering" then
> to me that's bad customer service. Now, if I ask the News List if anyone
> know if anyone in the Midwest have the Canon EOS D30 and Henry tell me, that
> "Hey Ricky we have the D30 at B&H" then I will have a problem with that!
> Of course Henry could just tell me that if you are interested in his reply
> then to E-mail him personally, but I don't really think that he should have
> to do that IMHO!
Which is why people should try not to ask Henry questions on this
list....none asked = none obliged to answer....subtle
Netiquette....8-))
One could say that this would work better if Henry too changed his
sig, but it's naive to think that that would prevent all
direct/public questions....and the 'hey, didn't know he was working
there!' effect probably triggers just as much questions.
OTOH, when applying Kant's Universal Principle ('what if all large
dealers would have one of their directors participating on the
list?'), things don't get easier one silly bit for listowners....8-))
<grin>
Perhaps adding a line 'business questions by private mail please'
would work Henry?....;))
OTOH Henry, you *could* at least remove the BHPhoto after the slash
in your From: line (if only for this list, if you have a mail-client
with enough config-variables (I knew options like that existed for
newseditors/different-newsgroups, but mail-editors, in respect to
different mailinglists, is new to me)....
Posting from a non-BH address would also have more effect on the
outside world than changing your sig.
If one is sensitive for anti-spam/anti-commerce tendencies, then
these are the more subtle & elegant solutions....don't want to
enforce anything, or asking people to go 'undercover', I am just thinking
out loud.
Kant says one should at least think about it....:))
--
Bye,
Willem-Jan Markerink
The desire to understand
is sometimes far less intelligent than
the inability to understand
<[EMAIL PROTECTED]>
[note: 'a-one' & 'en-el'!]
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