> I was told by two Canon reps that a "gray" item MAY go back to Japan.  The
> determining factor, according to the reps, is how busy the Canon techs
are.

I often ponder about this.  If the item is under warranty, it would be far
less expensive and quicker for Canon to just fix the item on the spot,
rather than incurring the shipping cost and delay sending the unit back to
Japan.

Regards,

Ken


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