Ken Lin wrote:
> > I was told by two Canon reps that a "gray" item MAY go back to Japan. The
> > determining factor, according to the reps, is how busy the Canon techs
> are.
>
> I often ponder about this. If the item is under warranty, it would be far
> less expensive and quicker for Canon to just fix the item on the spot,
> rather than incurring the shipping cost and delay sending the unit back to
> Japan.
>
> Regards,
>
> Ken
Ken,
I agree. But then I am not a bean counter.
In February my Manager told me to get a cell phone from a certain provider. I
did. I went to pay my bill one November and was told that I was paying more
than I had to for the time I was using. It was suggested that I go digital and
save money. I got 600 minutes for less than $75. In April I was told that the
bean counters were looking for ways to cut costs and my cell phone was one that
had to be cut. I went to 200 minutes for $45. (Wow! A big savings!) In June
I was told to cancel my cell phone. I did. It cost $276.00 to cancel the
contract et al..... The bean counters were happy.
Maybe these are the guys that figure it is better to send a gray item to Japan
rather than fix it here.....
Bob
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-73 de Bob [EMAIL PROTECTED]
Everybody has a photographic memory. Some just don't have any film.
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