On Sat, 13 Sep 2003, Randall Clague wrote:
> >The "documentation" is mostly part of the problem, not part of the
> >solution. Its presence, in overwhelming profusion, should lead you to
> >expect more of this, not less.
>
> ...I got my back up: "That's WHY you FOLLOW the CHECKLIST."
The key word there is "FOLLOW", not "CHECKLIST". The problem with
paperwork-heavy organizations is that they start treating the paperwork
as an objective in itself, rather than as a tool.
Remember the time when a forgotten work-platform support went CLUNK inside
an orbiter engine compartment as the orbiter was being tipped up to the
vertical for stacking? There were three signatures which said it had been
removed. None of those guys actually looked inside the engine compartment;
they were just doing the paperwork. What we have here is the flip side of
that: when the paperwork becomes a separate problem, people don't feel
compelled to keep it current.
Henry Spencer
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