Maybe I'm off in the weeds here, but I'm wondering if customer training might not approximate airline passenger training. It seems to me that most emergencies that can't be solved by putting on your oxygen mask (or equivalent), rapid evacuation after landing, or fastening and unfastening your seatbelt/harness; aren't very survivable anyway. For instance, learning how to put on a life vest is useful information only in the rare event that the airplane doesn't dash into the water at 500 mph.
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