Yes, our whole consortium is reporting issues, especially with AT&T and Cricket. Our host has tried to get to the bottom of it and said:
"Yes, there is a huge issue right now with Cricket / AT&T and them wanting to stop receiving email to SMS messages, and that's how Evergreen sends them. AT&T has been actively trying to get their users to turn off the "email to SMS" function on their phones, as a way to deter spam, and the patrons may not know that this will effect SMS messages from the ILS. We don't have a solution. Any attempts I've made to reach out to AT&T have gone nowhere unfortunately." On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general < [email protected]> wrote: > > > Hi, > > > > I’m curious if anyone else is having bounce back issues with their SMS > notices. Our libraries have seen an increase in bounce backs from a few > different carriers, mostly Verizon and AT&T. The bounce backs usually say > that the user can’t be found or that the service is unavailable. In most > cases the users are getting the SMS messages, albeit on a delay. These > locations are not having email notice issues, so the sending address is > good. > > > > I was just curious if anyone is also experiencing this and if they found > anything to remedy the situation. > > > > Thanks, > > > > > > *Elizabeth Davis* (she/her), *Support & Project Management Specialist* > > *Pennsylvania Integrated Library System **(PaILS) | SPARK* > > (717) 256-1627 | [email protected] > <[email protected]> > support.sparkpa.org | [email protected] > > > _______________________________________________ > Evergreen-general mailing list > [email protected] > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >
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