You did not have "Use MAPI rich text format" enabled in Exchange Advanced on those Contacts did you? By default it is not selected, so when you created those Mail-enabled accounts it set them to not have this checked. That check box would override whatever the client sent as to be sent as Rich Text.
Thanks, James -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Blunt Sent: Friday, May 04, 2007 12:03 PM To: Exchange Discussions Subject: Sending to a Lotus Notes system Scenario: - Sending Server: Exchange 2003 Native, SP1 on Windows 2003, SP1 - Sending Client: Outlook 2003, SP1 and Outlook 2003, SP2 - Sending Domain: Windows 2003 AD, Native mode - Receiving Server: Lotus Notes Domino server, version 6.5.2 - Receiving Client: ? Issue: We are required to send e-mail to a certain governmental oversight organization, as part of our contract. This organization is a completely seperate entity from us and utilizes Lotus Notes. They have nine (9) people from their organization in our GAL, as mail-enabled contacts. Those mail-enabled contacts had an SMTP address defined as "[EMAIL PROTECTED]". However when we sent them anything from Outlook, regardless of what format we sent it in (plain text, RTF, HTML), it would always remove the formatting and put the formatting and any attachment in a winmail.dat file. The only time this didn't happen, was if a non-Microsoft attachment was sent (Adobe pdf), attached to a plain-text e-mail. If the same formatted e-mail was sent from an Exchange 2003 OWA interface with a MS attachment, formatting and attachment were received intact. I'm assuming this is because the HTML nature of the OWA interface doesn't attach the Microsoft Outlook Rich Text formatting to the e-mail in the form of a TNEF attachment. Is my understanding correct? Since this involved Director-level personnel however, using the OWA to send e-mails to this organization wasn't deemed an appropriate long-term workaround. I tried everything I know of, to fix this. I tried: 1. Sending in HTML, Plain-text and RTF default e-mail formats, all with and without attachments and formatting. 2. I went into the Tools/Options/Mail Format tab of Outlook, clicked on the Internet options and tried every combination of HTML/Outlook RTF/Plain-text, in tandem with the options in #1. 3. Along with options #1 & 2, I also tried UUencoding...nothing worked. 4. Adding a rule(?) on the Exchange server from the ESM under Global Options/Internet Formats(?) that specified that anything going to "@name.gov" would be converted to plain-text, regardless of user settings...still nothing. Solution: Since Exchange is an SMTP format mail server, if you have more than one type of e-mail address specified (notes, smtp, msmail, etc), I'm assuming it uses the SMTP by default. So...I went in and defined a Lotus Notes address that was "[EMAIL PROTECTED]" for each of the nine mail-enabled contacts. Then, I had the people from our company sending to those individuals type in the Lotus Notes address in the To: section (since I'm assuming that if they just pick it from the GAL, it will us the SMTP address). Once they did this, it realized it was sending to a foreign mail system and must have formatted the headers different, because this time, all the formatting came through intact in the initial e-mail and it didn't matter what the attachment type was. So...are my assumptions that I made during this process correct, and was there an easier way to fix this problem? Thanks, Jim _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
