You know...I hadn't thought about the Cached Mode. That's the default
mode that Outlook 2003 installs with. It's possible that our SMS guy
missed clearing that checkbox. I'll check tomorrow.
I also didn't think about the person having the individual in their
personal Contacts folder. I'll check that too.
I did clear the cache for one lady and then typed in the long address,
which it then resolved to the account in the GAL.
Thanks for the suggestions.
Jim
On 5/8/07, Knoch Jr., James W <[EMAIL PROTECTED]> wrote:
> This is a very odd problem. As I'm sure you're aware, the winmail.dat
> attachment is seen by recipients when Outlook sends a RTF message to a
> non-Outlook client. Whether the person is a mail-enabled user or a
> Contact, as long as the Sender is not enforcing Rich Text somewhere (and
> Exchange does not have it forced), it shouldn't matter whether they
> select the address from the GAL or not.
>
> From your e-mail when you mentioned clearing out Suggestions, it seems
> like the user is sending to the e-mail address without it being resolved
> by the GAL and it somehow gets dumped straight to SMTP. This makes it
> default to a non-RTF format. Are your users in Cached Mode using an
> Offline Address Book?
>
> All the clients involved aren't defaulting their Mail Format to Rich
> Text, correct? Also, they don't have any hidden Contacts for some of
> these people where they may have Rich Text being forced on the mail
> address?
>
> I just created a temporary Mail-enabled user that points to my external
> account. It worked just how I expected it to whether I had my Default
> reply-to e-mail address set to an internal one or external one. It sent
> as HTML as was defaulted to by my client. Picking it out of the GAL or
> not. Exchange should know it is an External address based on it using
> an External e-mail address (targetAddress in the schema) when it was
> mail-enabled.
>
> From your problems it still seems like RTF is being forced somewhere,
> unless it is some bug in SP1 I don't know about (We run 2003 SP2 here).
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Jim
> Blunt
> Sent: Tuesday, May 08, 2007 6:38 PM
> To: Exchange Discussions
> Subject: Re: Sending to a Lotus Notes system
>
> I already did that...didn't change a thing.
>
> The way I have it right now, we can send to them, regardless of the
> format the user sends (HTML, RTF or Plain) and it gets there fine.
>
> On 5/8/07, Knoch Jr., James W <[EMAIL PROTECTED]> wrote:
> > Still seems like an odd problem to me. Not quite sure why it keeps
> > forcing Rich Text.
> >
> > Here's something else to try. In your Global Settings in Internet
> > Message Formats, add your Lotus Notes domain address. From there try
> > setting the Message Format and set under Advanced to "Never use"
> > Exchange rich-text format.
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED] On Behalf Of Jim
> > Blunt
> > Sent: Tuesday, May 08, 2007 6:00 PM
> > To: Exchange Discussions
> > Subject: Re: Sending to a Lotus Notes system
> >
> > Ok...since no one but James responded, I'll assume my assumptions in
> > the first e-mail were correct.
> >
> > So now, I'm faced with this dilemma.
> >
> > I have nine (9) mail-enabled contacts for this governmental
> > organization, whose accounts reside on Lotus Notes servers located
> > back East. All nine contacts have three email addresses:
> > [EMAIL PROTECTED] (default SMTP address)
> > [EMAIL PROTECTED] (Lotus Notes address I
> added
> > later)
> > ...and an X400 e-mail address created by default
> >
> > Currently, I have got everything working, without any modifications on
> > the user side, as long as they 1) clear the Outlook cache before
> > sending and 2) type the entire Lotus Notes address instead of picking
> > it from the GAL.
> >
> > If they pick the person from the GAL, it uses the SMTP address and
> > fails...it attaches a winmail.dat file.
> >
> > If I change the SMTP address to match the Lotus Notes address...same
> > thing.
> >
> > If I leave the new SMTP address and delete the Lotus Notes
> > address...same thing.
> >
> > If I go to the Exchange General tab of the mail-enabled contact and
> > change the home e-mail address (not to be confused with the default
> > SMTP address) to a Lotus Notes address, I get the following error
> > message when I pick the person from the GAL:
> >
> > "The message could not be delivered because the recipient's
> > destination email system is unknown or invalid. Please check the
> > address and try again, or contact your system administrator to verify
> > connectivity to the email system of the recipient.
> > <server.domain.com #5.1.2>"
> >
> > Is there ANY way to get the Lotus Notes e-mail address to be the
> > DEFAULT e-mail address that is used, when picking one of these
> > individuals from the GAL?
> >
> > TIA,
> >
> > Jim
> >
> >
> > On 5/7/07, Jim Blunt <[EMAIL PROTECTED]> wrote:
> > > James,
> > >
> > > No...that option was not enabled.
> > >
> > > Jim
> > >
> > > On 5/4/07, Knoch Jr., James W <[EMAIL PROTECTED]> wrote:
> > > > You did not have "Use MAPI rich text format" enabled in Exchange
> > > > Advanced on those Contacts did you? By default it is not
> selected,
> > so
> > > > when you created those Mail-enabled accounts it set them to not
> have
> > > > this checked. That check box would override whatever the client
> > sent as
> > > > to be sent as Rich Text.
> > > >
> > > > Thanks,
> > > > James
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: [EMAIL PROTECTED]
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of
> > Jim
> > > > Blunt
> > > > Sent: Friday, May 04, 2007 12:03 PM
> > > > To: Exchange Discussions
> > > > Subject: Sending to a Lotus Notes system
> > > >
> > > > Scenario:
> > > > - Sending Server: Exchange 2003 Native, SP1 on Windows 2003,
> > SP1
> > > > - Sending Client: Outlook 2003, SP1 and Outlook 2003, SP2
> > > > - Sending Domain: Windows 2003 AD, Native mode
> > > > - Receiving Server: Lotus Notes Domino server, version 6.5.2
> > > > - Receiving Client: ?
> > > >
> > > > Issue:
> > > > We are required to send e-mail to a certain governmental oversight
> > > > organization, as part of our contract. This organization is a
> > > > completely seperate entity from us and utilizes Lotus Notes. They
> > > > have nine (9) people from their organization in our GAL, as
> > > > mail-enabled contacts. Those mail-enabled contacts had an SMTP
> > > > address defined as "[EMAIL PROTECTED]".
> > > >
> > > > However when we sent them anything from Outlook, regardless of
> what
> > > > format we sent it in (plain text, RTF, HTML), it would always
> remove
> > > > the formatting and put the formatting and any attachment in a
> > > > winmail.dat file. The only time this didn't happen, was if a
> > > > non-Microsoft attachment was sent (Adobe pdf), attached to a
> > > > plain-text e-mail. If the same formatted e-mail was sent from an
> > > > Exchange 2003 OWA interface with a MS attachment, formatting and
> > > > attachment were received intact. I'm *ASSUMING* this is because
> the
> > > > HTML nature of the OWA interface doesn't attach the Microsoft
> > Outlook
> > > > Rich Text formatting to the e-mail in the form of a TNEF
> attachment.
> > > > Is my understanding correct?
> > > >
> > > > Since this involved Director-level personnel however, using the
> OWA
> > to
> > > > send e-mails to this organization wasn't deemed an appropriate
> > > > long-term workaround.
> > > >
> > > > I tried everything I know of, to fix this. I tried:
> > > > 1. Sending in HTML, Plain-text and RTF default e-mail
> formats,
> > > > all with and without attachments and formatting.
> > > > 2. I went into the Tools/Options/Mail Format tab of Outlook,
> > > > clicked on the Internet options and tried every combination of
> > > > HTML/Outlook RTF/Plain-text, in tandem with the options in #1.
> > > > 3. Along with options #1 & 2, I also tried
> > UUencoding...nothing
> > > > worked.
> > > > 4. Adding a rule(?) on the Exchange server from the ESM
> under
> > > > Global Options/Internet Formats(?) that specified that anything
> > going
> > > > to "@name.gov" would be converted to plain-text, regardless of
> user
> > > > settings...still nothing.
> > > >
> > > > Solution:
> > > > Since Exchange is an SMTP format mail server, if you have more
> than
> > > > one type of e-mail address specified (notes, smtp, msmail, etc),
> I'm
> > > > *ASSUMING* it uses the SMTP by default. So...I went in and
> defined
> > a
> > > > Lotus Notes address that was "[EMAIL PROTECTED]" for
> > each
> > > > of the nine mail-enabled contacts. Then, I had the people from
> our
> > > > company sending to those individuals type in the Lotus Notes
> address
> > > > in the To: section (since I'm *ASSUMING* that if they just pick it
> > from
> > > > the GAL, it will us the SMTP address). Once they did this, it
> > > > realized it was sending to a foreign mail system and must have
> > > > formatted the headers different, because this time, all the
> > formatting
> > > > came through intact in the initial e-mail and it didn't matter
> what
> > > > the attachment type was.
> > > >
> > > > So...are my assumptions that I made during this process correct,
> and
> > > > was there an easier way to fix this problem?
> > > >
> > > > Thanks,
> > > >
> > > > Jim
> >
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