This is a very odd problem. As I'm sure you're aware, the winmail.dat attachment is seen by recipients when Outlook sends a RTF message to a non-Outlook client. Whether the person is a mail-enabled user or a Contact, as long as the Sender is not enforcing Rich Text somewhere (and Exchange does not have it forced), it shouldn't matter whether they select the address from the GAL or not.
>From your e-mail when you mentioned clearing out Suggestions, it seems like the user is sending to the e-mail address without it being resolved by the GAL and it somehow gets dumped straight to SMTP. This makes it default to a non-RTF format. Are your users in Cached Mode using an Offline Address Book? All the clients involved aren't defaulting their Mail Format to Rich Text, correct? Also, they don't have any hidden Contacts for some of these people where they may have Rich Text being forced on the mail address? I just created a temporary Mail-enabled user that points to my external account. It worked just how I expected it to whether I had my Default reply-to e-mail address set to an internal one or external one. It sent as HTML as was defaulted to by my client. Picking it out of the GAL or not. Exchange should know it is an External address based on it using an External e-mail address (targetAddress in the schema) when it was mail-enabled. >From your problems it still seems like RTF is being forced somewhere, unless it is some bug in SP1 I don't know about (We run 2003 SP2 here). -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jim Blunt Sent: Tuesday, May 08, 2007 6:38 PM To: Exchange Discussions Subject: Re: Sending to a Lotus Notes system I already did that...didn't change a thing. The way I have it right now, we can send to them, regardless of the format the user sends (HTML, RTF or Plain) and it gets there fine. On 5/8/07, Knoch Jr., James W <[EMAIL PROTECTED]> wrote: > Still seems like an odd problem to me. Not quite sure why it keeps > forcing Rich Text. > > Here's something else to try. In your Global Settings in Internet > Message Formats, add your Lotus Notes domain address. From there try > setting the Message Format and set under Advanced to "Never use" > Exchange rich-text format. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Jim > Blunt > Sent: Tuesday, May 08, 2007 6:00 PM > To: Exchange Discussions > Subject: Re: Sending to a Lotus Notes system > > Ok...since no one but James responded, I'll assume my assumptions in > the first e-mail were correct. > > So now, I'm faced with this dilemma. > > I have nine (9) mail-enabled contacts for this governmental > organization, whose accounts reside on Lotus Notes servers located > back East. All nine contacts have three email addresses: > [EMAIL PROTECTED] (default SMTP address) > [EMAIL PROTECTED] (Lotus Notes address I added > later) > ...and an X400 e-mail address created by default > > Currently, I have got everything working, without any modifications on > the user side, as long as they 1) clear the Outlook cache before > sending and 2) type the entire Lotus Notes address instead of picking > it from the GAL. > > If they pick the person from the GAL, it uses the SMTP address and > fails...it attaches a winmail.dat file. > > If I change the SMTP address to match the Lotus Notes address...same > thing. > > If I leave the new SMTP address and delete the Lotus Notes > address...same thing. > > If I go to the Exchange General tab of the mail-enabled contact and > change the home e-mail address (not to be confused with the default > SMTP address) to a Lotus Notes address, I get the following error > message when I pick the person from the GAL: > > "The message could not be delivered because the recipient's > destination email system is unknown or invalid. Please check the > address and try again, or contact your system administrator to verify > connectivity to the email system of the recipient. > <server.domain.com #5.1.2>" > > Is there ANY way to get the Lotus Notes e-mail address to be the > DEFAULT e-mail address that is used, when picking one of these > individuals from the GAL? > > TIA, > > Jim > > > On 5/7/07, Jim Blunt <[EMAIL PROTECTED]> wrote: > > James, > > > > No...that option was not enabled. > > > > Jim > > > > On 5/4/07, Knoch Jr., James W <[EMAIL PROTECTED]> wrote: > > > You did not have "Use MAPI rich text format" enabled in Exchange > > > Advanced on those Contacts did you? By default it is not selected, > so > > > when you created those Mail-enabled accounts it set them to not have > > > this checked. That check box would override whatever the client > sent as > > > to be sent as Rich Text. > > > > > > Thanks, > > > James > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED] On Behalf Of > Jim > > > Blunt > > > Sent: Friday, May 04, 2007 12:03 PM > > > To: Exchange Discussions > > > Subject: Sending to a Lotus Notes system > > > > > > Scenario: > > > - Sending Server: Exchange 2003 Native, SP1 on Windows 2003, > SP1 > > > - Sending Client: Outlook 2003, SP1 and Outlook 2003, SP2 > > > - Sending Domain: Windows 2003 AD, Native mode > > > - Receiving Server: Lotus Notes Domino server, version 6.5.2 > > > - Receiving Client: ? > > > > > > Issue: > > > We are required to send e-mail to a certain governmental oversight > > > organization, as part of our contract. This organization is a > > > completely seperate entity from us and utilizes Lotus Notes. They > > > have nine (9) people from their organization in our GAL, as > > > mail-enabled contacts. Those mail-enabled contacts had an SMTP > > > address defined as "[EMAIL PROTECTED]". > > > > > > However when we sent them anything from Outlook, regardless of what > > > format we sent it in (plain text, RTF, HTML), it would always remove > > > the formatting and put the formatting and any attachment in a > > > winmail.dat file. The only time this didn't happen, was if a > > > non-Microsoft attachment was sent (Adobe pdf), attached to a > > > plain-text e-mail. If the same formatted e-mail was sent from an > > > Exchange 2003 OWA interface with a MS attachment, formatting and > > > attachment were received intact. I'm *ASSUMING* this is because the > > > HTML nature of the OWA interface doesn't attach the Microsoft > Outlook > > > Rich Text formatting to the e-mail in the form of a TNEF attachment. > > > Is my understanding correct? > > > > > > Since this involved Director-level personnel however, using the OWA > to > > > send e-mails to this organization wasn't deemed an appropriate > > > long-term workaround. > > > > > > I tried everything I know of, to fix this. I tried: > > > 1. Sending in HTML, Plain-text and RTF default e-mail formats, > > > all with and without attachments and formatting. > > > 2. I went into the Tools/Options/Mail Format tab of Outlook, > > > clicked on the Internet options and tried every combination of > > > HTML/Outlook RTF/Plain-text, in tandem with the options in #1. > > > 3. Along with options #1 & 2, I also tried > UUencoding...nothing > > > worked. > > > 4. Adding a rule(?) on the Exchange server from the ESM under > > > Global Options/Internet Formats(?) that specified that anything > going > > > to "@name.gov" would be converted to plain-text, regardless of user > > > settings...still nothing. > > > > > > Solution: > > > Since Exchange is an SMTP format mail server, if you have more than > > > one type of e-mail address specified (notes, smtp, msmail, etc), I'm > > > *ASSUMING* it uses the SMTP by default. So...I went in and defined > a > > > Lotus Notes address that was "[EMAIL PROTECTED]" for > each > > > of the nine mail-enabled contacts. Then, I had the people from our > > > company sending to those individuals type in the Lotus Notes address > > > in the To: section (since I'm *ASSUMING* that if they just pick it > from > > > the GAL, it will us the SMTP address). Once they did this, it > > > realized it was sending to a foreign mail system and must have > > > formatted the headers different, because this time, all the > formatting > > > came through intact in the initial e-mail and it didn't matter what > > > the attachment type was. > > > > > > So...are my assumptions that I made during this process correct, and > > > was there an easier way to fix this problem? > > > > > > Thanks, > > > > > > Jim > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange > To subscribe: http://e-newsletters.internet.com/discussionlists.html/ > To unsubscribe send a blank email to > [EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange > To subscribe: http://e-newsletters.internet.com/discussionlists.html/ > To unsubscribe send a blank email to [EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > To unsubscribe via postal mail, please contact us at: > Jupitermedia Corp. > Attn: Discussion List Management > 475 Park Avenue South > New York, NY 10016 > > Please include the email address which you have been contacted with. > > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Web Interface: http://intm-dl.sparklist.com/read/?forum=exchange To subscribe: http://e-newsletters.internet.com/discussionlists.html/ To unsubscribe send a blank email to [EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with.
