My google-fu is really off today-just not finding anything helpful on this one. Looks like there were old problems with this back with Outlook 2003 and Exchange 2010, but that's not what we're on. Client is Windows 7 SP1+patches, Outlook 2010 SP2+ patches in ONLINE mode, Servers are WS12, Exchange 2013 RU3 (DAG+Lbs). Her mailbox was migrated from E2k7SP3 RU12.
I have a user who is having a problem where she is in her Outlook inbox, sorted by name, preview pane on the left side, no conversation view. When she uses either the X on the ribbon or taps the delete key on the keyboard, the message actually deletes, but the screen does not refresh to show that it happened. We know it's gone because if you try to actually open the message, you get the error that it's gone. When she first opens her inbox, and at other times, she is also seeing the cursor "jump" to the top, with all items expanded. If you close and re-open Outlook, it seems to work for a few minutes, but then reverts to the failing to refresh state. I've tried modifying the view on the problem inbox, which didn't help. I then ran the /cleanviews switch with Outlook-that worked, but didn't help. Today, I've given her a new Outlook profile, but that also didn't help. Haven't tried deleting her Windows roaming profile yet, but I don't know what would be stored there that the new Outlook profile wouldn't fix. All of our accounts have been migrated for a while, and others (running similar configuration) are not reporting this type of issue. I'm also not seeing anything wrong on the workstation. Ideas? Thanks in advance, -Bonnie
