So, she isn't in the office today, but I started changing the views around on my own inbox, and voila, caused it to happen. I changed a lot of things around and have it narrowed down to the cause, but not sure how to fix it, other than telling someone not to use a view they've always used.
To reproduce the issue, I can start by setting the view back to defaults on my inbox with the "Reset current view" button while on Compact, and it works normally. If I then edit my view with View settings, then add a group by, it starts to have the problem. I've reproduced it both with Name Ascending (what she is using), and with subject. I also see that the Group by function is where you can set how the groupings expand, collapse, or stay as last viewed, which is also not working right. I've tried both with the "Automatically group by.." box checked and with it not checked. It also doesn't matter if I have a reading pane or not. I also found that once I've deleted a message and the view doesn't refresh (if you click away and back the reading pane changes to "This item cannot be displayed..."), if I use one of the expand or collapse arrows on a grouping, that seems to be the only thing that will force a refresh. F5 doesn't work, send/receive doesn't help-the only other thing to do is close Outlook and reopen, or use ctrl-right-click on the Outlook tray icon, connection status, and reconnect. I found a few articles listing out Outlook 2010 Post SP2 hotfixes, but nothing that seems to address this issue, and we're running in ONLINE mode, so no OST involved here (nor psts). We're on the current RU (3) for Exchange 2013. Unless someone has another idea of a setting to check, I'm thinking about opening a Premier case. I'm pretty certain this started sometime after migrating her mailbox to Exchange 2013, but it took a while to get to me. Or, it could have started after RU3 was applied. I don't normally run in a group by view, so haven't seen it myself until today. Thanks, Bonnie From: [email protected] [mailto:[email protected]] On Behalf Of Miller Bonnie L. Sent: Friday, January 17, 2014 6:52 AM To: [email protected] Subject: RE: [Exchange] Inbox refresh issues Good idea-I'll see if I can have them try another system, even just for a few minutes. She's a pretty busy administrator, so I'm not sure if it's something they can try today, but the problem shows up pretty quickly. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Candee Sent: Friday, January 17, 2014 4:50 AM To: [email protected]<mailto:[email protected]> Subject: Re: [Exchange] Inbox refresh issues Hi Bonnie, If she opens Outlook on a different machine does she have the same issues? That would answer the Windows profile question. On Thu, Jan 16, 2014 at 4:32 PM, Miller Bonnie L. <[email protected]<mailto:[email protected]>> wrote: My google-fu is really off today-just not finding anything helpful on this one. Looks like there were old problems with this back with Outlook 2003 and Exchange 2010, but that's not what we're on. Client is Windows 7 SP1+patches, Outlook 2010 SP2+ patches in ONLINE mode, Servers are WS12, Exchange 2013 RU3 (DAG+Lbs). Her mailbox was migrated from E2k7SP3 RU12. I have a user who is having a problem where she is in her Outlook inbox, sorted by name, preview pane on the left side, no conversation view. When she uses either the X on the ribbon or taps the delete key on the keyboard, the message actually deletes, but the screen does not refresh to show that it happened. We know it's gone because if you try to actually open the message, you get the error that it's gone. When she first opens her inbox, and at other times, she is also seeing the cursor "jump" to the top, with all items expanded. If you close and re-open Outlook, it seems to work for a few minutes, but then reverts to the failing to refresh state. I've tried modifying the view on the problem inbox, which didn't help. I then ran the /cleanviews switch with Outlook-that worked, but didn't help. Today, I've given her a new Outlook profile, but that also didn't help. Haven't tried deleting her Windows roaming profile yet, but I don't know what would be stored there that the new Outlook profile wouldn't fix. All of our accounts have been migrated for a while, and others (running similar configuration) are not reporting this type of issue. I'm also not seeing anything wrong on the workstation. Ideas? Thanks in advance, -Bonnie
