Thanks for the follow-up, Bonnie What a fun adventure (almost a year, end-to-end)
*ASB **http://XeeMe.com/AndrewBaker* <http://xeeme.com/AndrewBaker> *Providing Virtual CIO Services (IT Operations & Information Security) for the SMB market...* On Fri, Dec 12, 2014 at 1:14 PM, Miller Bonnie L. < [email protected]> wrote: > > Again, replying to a really old thread with some follow up. I had > opened a PSS case on this last January, and after 50 hours of premier time, > by September It was declared a bug and the fix would potentially be in CU7 > and to wait for that (yes, we recouped our hours). > > > > With backups ready and fingers tightly crossed, I installed CU7 on my > servers, and the issue with Outlook 2010 group by views is now resolved. > From the conversations I had with support I believe there was a similar bug > identified in Exchange 2010, and so that rollup may also contain the fix. > > > > Outlook 2013 has not had the issue. > > > > -Bonnie > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Miller Bonnie L. > *Sent:* Friday, January 17, 2014 1:04 PM > > *To:* [email protected] > *Subject:* RE: [Exchange] Inbox refresh issues > > > > Thanks Michael--I'll check out the yahoo group and if it's still not > resolvable, we do have hours available still. If it really is a bug, we > usually get them back, and if not, I get the problem resolved--that's what > we reserve them for. I might have to go get Outlook 2013 and see if it > does the same thing--we haven't really looked at it yet, but are volume > licensed. > > > > -Bonnie > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Michael B. Smith > *Sent:* Friday, January 17, 2014 12:48 PM > *To:* [email protected] > *Subject:* RE: [Exchange] Inbox refresh issues > > > > Unfortunately, I don't think any Outlook MVPs made the transition to the > new lists on myITForum. We used to have two that were on this list, but I > haven't seen them post in a long time. There is a very active Outlook list > on yahoo groups where a few hang out. You might try posting the question > there, unless you just have premiere cases/hours to burn... > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Miller Bonnie L. > *Sent:* Friday, January 17, 2014 3:35 PM > *To:* [email protected] > *Subject:* RE: [Exchange] Inbox refresh issues > > > > So, she isn't in the office today, but I started changing the views around > on my own inbox, and voila, caused it to happen. I changed a lot of things > around and have it narrowed down to the cause, but not sure how to fix it, > other than telling someone not to use a view they've always used. > > > To reproduce the issue, I can start by setting the view back to defaults > on my inbox with the "Reset current view" button while on Compact, and it > works normally. If I then edit my view with View settings, then add a > group by, it starts to have the problem. I've reproduced it both with Name > Ascending (what she is using), and with subject. I also see that the Group > by function is where you can set how the groupings expand, collapse, or > stay as last viewed, which is also not working right. I've tried both with > the "Automatically group by.." box checked and with it not checked. It > also doesn't matter if I have a reading pane or not. > > > > I also found that once I've deleted a message and the view doesn't refresh > (if you click away and back the reading pane changes to "This item cannot > be displayed..."), if I use one of the expand or collapse arrows on a > grouping, that seems to be the only thing that will force a refresh. F5 > doesn't work, send/receive doesn't help--the only other thing to do is close > Outlook and reopen, or use ctrl-right-click on the Outlook tray icon, > connection status, and reconnect. > > > > I found a few articles listing out Outlook 2010 Post SP2 hotfixes, but > nothing that seems to address this issue, and we're running in ONLINE mode, > so no OST involved here (nor psts). We're on the current RU (3) for > Exchange 2013. > > > > Unless someone has another idea of a setting to check, I'm thinking about > opening a Premier case. I'm pretty certain this started sometime after > migrating her mailbox to Exchange 2013, but it took a while to get to me. > Or, it could have started after RU3 was applied. I don't normally run in a > group by view, so haven't seen it myself until today. > > > > Thanks, > Bonnie > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Miller Bonnie L. > *Sent:* Friday, January 17, 2014 6:52 AM > *To:* [email protected] > *Subject:* RE: [Exchange] Inbox refresh issues > > > > Good idea--I'll see if I can have them try another system, even just for a > few minutes. She's a pretty busy administrator, so I'm not sure if it's > something they can try today, but the problem shows up pretty quickly. > > > > *From:* [email protected] [ > mailto:[email protected] <[email protected]>] *On > Behalf Of *Candee > *Sent:* Friday, January 17, 2014 4:50 AM > *To:* [email protected] > *Subject:* Re: [Exchange] Inbox refresh issues > > > > Hi Bonnie, > > > > If she opens Outlook on a different machine does she have the same issues? > > That would answer the Windows profile question. > > > > > > > > On Thu, Jan 16, 2014 at 4:32 PM, Miller Bonnie L. < > [email protected]> wrote: > > My google-fu is really off today--just not finding anything helpful on this > one. Looks like there were old problems with this back with Outlook 2003 > and Exchange 2010, but that's not what we're on. Client is Windows 7 > SP1+patches, Outlook 2010 SP2+ patches in ONLINE mode, Servers are WS12, > Exchange 2013 RU3 (DAG+Lbs). Her mailbox was migrated from E2k7SP3 RU12. > > > > I have a user who is having a problem where she is in her Outlook inbox, > sorted by name, preview pane on the left side, no conversation view. When > she uses either the X on the ribbon or taps the delete key on the keyboard, > the message actually deletes, but the screen does not refresh to show that > it happened. We know it's gone because if you try to actually open the > message, you get the error that it's gone. When she first opens her inbox, > and at other times, she is also seeing the cursor "jump" to the top, with > all items expanded. If you close and re-open Outlook, it seems to work for > a few minutes, but then reverts to the failing to refresh state. > > > > I've tried modifying the view on the problem inbox, which didn't help. I > then ran the /cleanviews switch with Outlook--that worked, but didn't help. > Today, I've given her a new Outlook profile, but that also didn't help. > Haven't tried deleting her Windows roaming profile yet, but I don't know > what would be stored there that the new Outlook profile wouldn't fix. > > > > All of our accounts have been migrated for a while, and others (running > similar configuration) are not reporting this type of issue. I'm also not > seeing anything wrong on the workstation. > > > > Ideas? > > > > Thanks in advance, > > -Bonnie > > > > > > >
