Hi Bonnie, If she opens Outlook on a different machine does she have the same issues? That would answer the Windows profile question.
On Thu, Jan 16, 2014 at 4:32 PM, Miller Bonnie L. < [email protected]> wrote: > My google-fu is really off today—just not finding anything helpful on > this one. Looks like there were old problems with this back with Outlook > 2003 and Exchange 2010, but that’s not what we’re on. Client is Windows 7 > SP1+patches, Outlook 2010 SP2+ patches in ONLINE mode, Servers are WS12, > Exchange 2013 RU3 (DAG+Lbs). Her mailbox was migrated from E2k7SP3 RU12. > > > > I have a user who is having a problem where she is in her Outlook inbox, > sorted by name, preview pane on the left side, no conversation view. When > she uses either the X on the ribbon or taps the delete key on the keyboard, > the message actually deletes, but the screen does not refresh to show that > it happened. We know it’s gone because if you try to actually open the > message, you get the error that it’s gone. When she first opens her inbox, > and at other times, she is also seeing the cursor “jump” to the top, with > all items expanded. If you close and re-open Outlook, it seems to work for > a few minutes, but then reverts to the failing to refresh state. > > > > I’ve tried modifying the view on the problem inbox, which didn’t help. I > then ran the /cleanviews switch with Outlook—that worked, but didn’t help. > Today, I’ve given her a new Outlook profile, but that also didn’t help. > Haven’t tried deleting her Windows roaming profile yet, but I don’t know > what would be stored there that the new Outlook profile wouldn’t fix. > > > > All of our accounts have been migrated for a while, and others (running > similar configuration) are not reporting this type of issue. I’m also not > seeing anything wrong on the workstation. > > > > Ideas? > > > > Thanks in advance, > > -Bonnie > > > > >
