I find it interesting that when you email a company about an issue it can take forever to get a response (never mind a phone message), but when you tweet something, you most often get instant response time.
On Fri, Feb 2, 2018 at 9:55 AM Michael B. Smith <mich...@smithcons.com> wrote: > Twitter shame them. @Earthlink and @weCareEarthlink > > > > And yes, I’m completely serious. > > > > *From:* listsad...@lists.myitforum.com [mailto: > listsad...@lists.myitforum.com] *On Behalf Of *Mayo, Bill > *Sent:* Friday, February 2, 2018 10:16 AM > *To:* email@example.com > *Subject:* [Exchange] Earthlink Contact? > > > > We are having emails sent to Earthlink being intermittently rejected with > the reason “550 ERROR: No or mismatched reverse DNS (PTR) entries”. We have > done quite a bit of troubleshooting on this, and the problem does not > appear to be on our end. I actually have logs that show 2 consecutive > messages where the first one is accepted and the second one rejected. I > also see “421 Load too high” messages in the log from Earthlink when these > happen. > > > I am trying to figure out how to contact Earthlink to get some assistance, > but am striking out with how to contact them. The have a special page if > you are getting a “blocked by EarthLink” response, but that doesn’t apply > here. There contact page has chat support that requires you to provide an > Earthlink account. Does anybody know how to get in touch with someone at > Earthlink that could actually help with this problem? > > > > Bill Mayo >