The people on social media are more worried about the visibility of the issue, given its publicity...
Regards, *ASB* On Fri, Feb 2, 2018 at 11:01 AM, Steve Ens <[email protected]> wrote: > I find it interesting that when you email a company about an issue it can > take forever to get a response (never mind a phone message), but when you > tweet something, you most often get instant response time. > > On Fri, Feb 2, 2018 at 9:55 AM Michael B. Smith <[email protected]> > wrote: > >> Twitter shame them. @Earthlink and @weCareEarthlink >> >> >> >> And yes, I’m completely serious. >> >> >> >> *From:* [email protected] [mailto:listsadmin@lists. >> myitforum.com] *On Behalf Of *Mayo, Bill >> *Sent:* Friday, February 2, 2018 10:16 AM >> *To:* [email protected] >> *Subject:* [Exchange] Earthlink Contact? >> >> >> >> We are having emails sent to Earthlink being intermittently rejected with >> the reason “550 ERROR: No or mismatched reverse DNS (PTR) entries”. We have >> done quite a bit of troubleshooting on this, and the problem does not >> appear to be on our end. I actually have logs that show 2 consecutive >> messages where the first one is accepted and the second one rejected. I >> also see “421 Load too high” messages in the log from Earthlink when these >> happen. >> >> >> I am trying to figure out how to contact Earthlink to get some >> assistance, but am striking out with how to contact them. The have a >> special page if you are getting a “blocked by EarthLink” response, but that >> doesn’t apply here. There contact page has chat support that requires you >> to provide an Earthlink account. Does anybody know how to get in touch with >> someone at Earthlink that could actually help with this problem? >> >> >> >> Bill Mayo >> >
