Yep. I even get responses on twitter from customer support people when I’m not 
looking for support – just out for a normal rant. ☺

From: [] On 
Behalf Of Andrew S. Baker
Sent: Friday, February 2, 2018 11:22 AM
To: Exchange
Subject: Re: [Exchange] RE: Earthlink Contact?

The people on social media are more worried about the visibility of the issue, 
given its publicity...



On Fri, Feb 2, 2018 at 11:01 AM, Steve Ens 
<<>> wrote:
I find it interesting that when you email a company about an issue it can take 
forever to get a response (never mind a phone message), but when you tweet 
something, you most often get instant response time.

On Fri, Feb 2, 2018 at 9:55 AM Michael B. Smith 
<<>> wrote:
Twitter shame them. @Earthlink and @weCareEarthlink

And yes, I’m completely serious.

On Behalf Of Mayo, Bill
Sent: Friday, February 2, 2018 10:16 AM
Subject: [Exchange] Earthlink Contact?

We are having emails sent to Earthlink being intermittently rejected with the 
reason “550 ERROR: No or mismatched reverse DNS (PTR) entries”. We have done 
quite a bit of troubleshooting on this, and the problem does not appear to be 
on our end. I actually have logs that show 2 consecutive messages where the 
first one is accepted and the second one rejected. I also see “421 Load too 
high” messages in the log from Earthlink when these happen.

I am trying to figure out how to contact Earthlink to get some assistance, but 
am striking out with how to contact them. The have a special page if you are 
getting a “blocked by EarthLink” response, but that doesn’t apply here. There 
contact page has chat support that requires you to provide an Earthlink 
account. Does anybody know how to get in touch with someone at Earthlink that 
could actually help with this problem?

Bill Mayo


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