We’ve known that for… let’s see… almost 2 years now? From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Steve Ens Sent: Friday, February 02, 2018 10:01 AM To: email@example.com Subject: Re: [Exchange] RE: Earthlink Contact?
I find it interesting that when you email a company about an issue it can take forever to get a response (never mind a phone message), but when you tweet something, you most often get instant response time. On Fri, Feb 2, 2018 at 9:55 AM Michael B. Smith <mich...@smithcons.com<mailto:mich...@smithcons.com>> wrote: Twitter shame them. @Earthlink and @weCareEarthlink And yes, I’m completely serious. From: listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com> [mailto:listsad...@lists.myitforum.com<mailto:listsad...@lists.myitforum.com>] On Behalf Of Mayo, Bill Sent: Friday, February 2, 2018 10:16 AM To: firstname.lastname@example.org<mailto:email@example.com> Subject: [Exchange] Earthlink Contact? We are having emails sent to Earthlink being intermittently rejected with the reason “550 ERROR: No or mismatched reverse DNS (PTR) entries”. We have done quite a bit of troubleshooting on this, and the problem does not appear to be on our end. I actually have logs that show 2 consecutive messages where the first one is accepted and the second one rejected. I also see “421 Load too high” messages in the log from Earthlink when these happen. I am trying to figure out how to contact Earthlink to get some assistance, but am striking out with how to contact them. The have a special page if you are getting a “blocked by EarthLink” response, but that doesn’t apply here. There contact page has chat support that requires you to provide an Earthlink account. Does anybody know how to get in touch with someone at Earthlink that could actually help with this problem? Bill Mayo