I'm not really sure what your architecture is here. Are you saying that
you have two separate email systems; one for internet mail and one for
intranet mail? My first question, if this is the case, is why?

If the above is correct, you have probably made a change on your Linux
system that is causing it to have an issue with the fact that E2K sends
each message as both plain text and HTML. If that is the case you can
either find out what you changed and remove the change or get your Linux
people to fix it. The next option is to change the default Internet Mail
Format to just plaintext.

By default E2K sends all internet mail as both plaint text and HTML.
Some non-Exchange systems have trouble with this. For those domains that
have an issue you can set up domain exceptions under Global
Settings/Internet Message Format in ESM. Choose to send plain text OR
HTML rather than both.

If your problem is just with a few external domains, you might want to
try an exception for one of the effected domains to see if the result is
better.

Tom.

-----Original Message-----
From: Allison Wittstock [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, November 08, 2001 12:04 PM
To: Exchange Discussions
Subject: Emails sent twice: once plain text, once HTML

Hi,

A recent problem has appeared in which emails sent by the Exchange users
are
being received twice.  The plain text message header shows it being sent
from
the user machine, to the internal linux mail server to the recipient.
The HTML
mail has the same sent-time, but the receiving time is minutes later.
The
header for these mails show it going to the Exchange server to the
recipient.

Is there a way to stop this without removing the "Internet Mail" account
from
the Services list?  The users need to check both the internal mail
(Exchange)
and the external (Internet Mail).  

The clients are using Outlook 2000 and the server is 2000 also.

Note:  Although the Exchange server has been in place for some months,
this
problem has recently appeared.

Thanks,
A.W.

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