The contents of the message body are included twice by default in Outlook (and most other mail clients) once as HTML and once as plain text... But the messages aren't sent twice. In order to know what is really going on, I think you'll need to turn up logging and watch what is being sent from Exchange.
Chris -- Chris Scharff Senior Sales Engineer MessageOne If you can't measure, you can't manage! > -----Original Message----- > From: Allison Wittstock [mailto:[EMAIL PROTECTED]] > Sent: Monday, November 12, 2001 7:49 AM > To: Exchange Discussions > Subject: RE: Emails sent twice: once plain text, once HTML > > > Hi Tom, > > I will answer the questions in-line. > > On Sat, 10 Nov 2001, you wrote: > > I'm not really sure what your architecture is here. Are you saying > > that you have two separate email systems; one for internet mail and > > one for intranet mail? My first question, if this is the > case, is why? > > Yes, one server is located in the office for internal mail > (it is also the SMTP Server - we only send emails thru this > server). The other server is located externally at a hosting > company. We only check our external mail from this server, > and do not use it for sending our mail. Why? Well the best > reason is cost. We have to pay for external traffic (traffic > that flows from the office to the outside). So when we email > each other internally we don't have to pay for the traffic. > > > > If the above is correct, you have probably made a change on > your Linux > > system that is causing it to have an issue with the fact that E2K > > sends each message as both plain text and HTML. If that is the case > > you can either find out what you changed and remove the > change or get > > your Linux people to fix it. The next option is to change > the default > > Internet Mail Format to just plaintext. > > > Nothing has changed on the linux system. I am "the Linux people". > > > > By default E2K sends all internet mail as both plaint text > and HTML. > > Some non-Exchange systems have trouble with this. For those domains > > that have an issue you can set up domain exceptions under Global > > Settings/Internet Message Format in ESM. Choose to send > plain text OR > > HTML rather than both. > > > So its a "feature" that internet mail is sent twice? OR am I > misunderstanding? > But right now, my setting is "Message test as unformatted > Text". The "both" is unchecked. > > > > If your problem is just with a few external domains, you > might want to > > try an exception for one of the effected domains to see if > the result > > is better. > > It seems to be coming only from about half the users, to > anywhere they send emails. > > > > Tom. > > > > -----Original Message----- > > From: Allison Wittstock [mailto:[EMAIL PROTECTED]] > > Sent: Thursday, November 08, 2001 12:04 PM > > To: Exchange Discussions > > Subject: Emails sent twice: once plain text, once HTML > > > > Hi, > > > > A recent problem has appeared in which emails sent by the Exchange > > users are being received twice. The plain text message > header shows > > it being sent from > > the user machine, to the internal linux mail server to the > recipient. > > The HTML > > mail has the same sent-time, but the receiving time is > minutes later. > > The > > header for these mails show it going to the Exchange server to the > > recipient. > > > > Is there a way to stop this without removing the "Internet Mail" > > account from the Services list? The users need to check both the > > internal mail > > (Exchange) > > and the external (Internet Mail). > > > > The clients are using Outlook 2000 and the server is 2000 also. > > > > Note: Although the Exchange server has been in place for > some months, > > this problem has recently appeared. > > > > Thanks, > > A.W. > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
