Hence the oft used admin phrase, "Sure, hang on while I transfer you to the
help desk."

Chris
-- 
Chris Scharff
Senior Sales Engineer
MessageOne
If you can't measure, you can't manage! 


> -----Original Message-----
> From: Durkee, Peter [mailto:[EMAIL PROTECTED]] 
> Sent: Tuesday, February 05, 2002 1:45 PM
> To: Exchange Discussions
> Subject: RE: Supporting Outlook as an Exchange Admin - Poll
> 
> 
> That's how it works the first time a user calls. From then on 
> they call the admin directly.
> 
> -Peter
> 
> 
> -----Original Message-----
> From: Martin Blackstone [mailto:[EMAIL PROTECTED]]
> Sent: Tuesday, February 05, 2002 11:38
> To: Exchange Discussions
> Subject: RE: Supporting Outlook as an Exchange Admin - Poll
> 
> 
> Start at the Help Desk, Pass on the Exch group if the 
> standard fixes don't work.
> 
> -----Original Message-----
> From: [EMAIL PROTECTED] 
> [mailto:[EMAIL PROTECTED]] 
> Sent: Tuesday, 
> February 05, 2002 11:26 AM
> To: Exchange Discussions
> Subject: Supporting Outlook as an Exchange Admin - Poll
> 
> 
> What is the general consensus on supporting the client as an 
> Exchange admin. To me it would seem helpful to know all the 
> toys/options/features in exchange's clients to test, and to 
> implement new options to the users... but what if users call 
> about client issues? would that be a helpdesk function? I'm 
> just curious if your jobs combine supporting the client side 
> as well as the server side. 
> 
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