Dear Ron,
I am third level support for Outlook 2000.
First Level = PC Hotline (help desk)
Second Level = PC and Laptop Technicians (I teach / train them regularly)
Third Level = Exchange Admin (me)
Any time a "new client issue" shows up, I document the "fix" and
place the MS Word document into an Exchange Public Folder. The PC Hotline
and the Technicians have "reviewer" access to this folder.
If a call gets escalated to me, it is either a new issue (and
un-documented) or the Call Taker is in trouble (with me).
Rob Garrish
Exchange Administrator
Wawa Inc.
610-558-8371
-----Original Message-----
From: [EMAIL PROTECTED]
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Sent: Tuesday, February 05, 2002 02:26 PM
To: Exchange Discussions
Subject: Supporting Outlook as an Exchange Admin - Poll
What is the general consensus on supporting the client as an Exchange admin.
To me it would seem helpful to know all the toys/options/features in
exchange's clients to test, and to implement new options to the users... but
what if users call about client issues? would that be a helpdesk function?
I'm just curious if your jobs combine supporting the client side as well as
the server side.
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