Cool, that's the way I have tried to steer things here since taking over the servers and getting away from the helpdesk side. I just didn't want to tell them " you really need to try to handle those types of issues since its not a server issue", when in fact client support was my job. Just making sure I was on the right track. Thanks! Ron
> -----Original Message----- > From: Michel, David [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, February 05, 2002 1:51 PM > To: Exchange Discussions > Subject: RE: Supporting Outlook as an Exchange Admin - Poll > > As the client-side application of the server I support I was forced to > learn > all of those little features. The help desk usually will pass "up" > anything > beyond the basics since we are considered the resident "experts". My > advice > is to simply learn everything you can, pass that info in writing to the > help > desk for future reference and then keep leaning on them to remember the > usual fixes. In other words, teach your help desk to fish (not just eat > fish tacos) and you might prevent some of those calls. > > -----Original Message----- > From: Martin Blackstone [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, February 05, 2002 2:38 PM > To: Exchange Discussions > Subject: RE: Supporting Outlook as an Exchange Admin - Poll > > > Start at the Help Desk, Pass on the Exch group if the standard fixes don't > work. > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] > Sent: Tuesday, February 05, 2002 11:26 AM > To: Exchange Discussions > Subject: Supporting Outlook as an Exchange Admin - Poll > > > What is the general consensus on supporting the client as an Exchange > admin. > To me it would seem helpful to know all the toys/options/features in > exchange's clients to test, and to implement new options to the users... > but > what if users call about client issues? would that be a helpdesk function? > I'm just curious if your jobs combine supporting the client side as well > as > the server side. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > > > NOTICE: This e-mail message and any attachment to this e-mail message > contains confidential information that may be legally privileged. If you > are > not the intended recipient, you must not review, retransmit, convert to > hard > copy, copy, use or disseminate this e-mail or any attachments to it. If > you > have received this e-mail in error, please notify us immediately by return > e-mail or by telephone at 954-764-6660 and delete this message. Please > note > that if this e-mail message contains a forwarded message or is a reply to > a > prior message, some or all of the contents of this message or any > attachments may not have been produced by Ruden, McClosky, Smith, > Schuster, > & Russell, P.A. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
