We are using backup exec exchange agent v8.6
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Holt, Miles
Sent: Tuesday, July 02, 2002 12:08 PM
To: Exchange Discussions
Subject: RE: help with Small Biz Server 2000/Exchange 2000 recovery
>From your other comments it sounds like you are trying to restore a file
backup of a in use Exchange DB. You can't do that. Were you using the
exchange agent with Backup Exec? If you did not use the Exchange Agent,
you almost certainly DO NOT have a valid usable backup on tape and the
likelihood of recovering you server is nonexistent.
Here is the PSS contact info from Microsoft's website:
Paid Professional Support is available online for this product at $195
U.S. per incident, or by telephone for $245 U.S. per incident billable
to your VISA, MasterCard, or American Express credit card. This includes
development assistance, external database connectivity issues, or
installation and configuration of server extensions on a Microsoft
Windows NT 4.0 (or later) Server or Microsoft Internet Information
Server. If the cause of the issue is determined to be a bug by
Microsoft, the incident will not be charged. Microsoft Support
Professionals are responsible for determining the nature of the bug.
Professional Support contracts are also available.
(800) 936-4900 IT Professionals
(800) 936-5800 Developers
(888) 456-5570 Partners (Resellers and Consultants)
(888) 677-9444 Microsoft Certified Partners
(800) 936-2197 Original Equipment Manufacturers (OEM)
(888) 456-5570 System Builders
Professional Support is available 24 hours a day, 7 days a week,
including holidays.
TTY users, please call (800) 892-5234.
-----------------------
Miles Holt
Network Engineer
Summit Marketing Group
[EMAIL PROTECTED]
770-303-0426
-----------------------
"Show me a completely smooth operation and I'll show you someone who's
covering mistakes. Real boats rock." - Frank Herbert, "Chapterhouse:
Dune"
-----Original Message-----
From: Pete [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 02, 2002 1:00 PM
To: Exchange Discussions
Subject: RE: help with Small Biz Server 2000/Exchange 2000 recovery
Who is pss never heard of them any contact information?
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Holt, Miles
Sent: Tuesday, July 02, 2002 7:40 AM
To: Exchange Discussions
Subject: RE: help with Small Biz Server 2000/Exchange 2000 recovery
Stop what you are going and call PSS NOW! You are in over your head and
risk damaging it further. Call PSS and they can walk you through
everything you will need to do to safely restore services.
-----------------------
Miles Holt
Network Engineer
Summit Marketing Group
[EMAIL PROTECTED]
770-303-0426
-----------------------
"Show me a completely smooth operation and I'll show you someone who's
covering mistakes. Real boats rock." - Frank Herbert, "Chapterhouse:
Dune"
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, July 02, 2002 2:59 AM
To: Exchange Discussions
Subject: help with Small Biz Server 2000/Exchange 2000 recovery
We have a good back of our mailboxes/information store using veritas
8.6. However, when trying to do a restore it fails to mount the store,
however when I try to do it on the console it will not allow me to. I've
read the ms knowledge base regarding doing a hard re-mount but to no
avail. Is it possible to blow away the information store, then try to
restore from backup.
Thanks
Pete
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