Do you have a firewall?  

You would need to open up various ports on it to allow direct access to
Exchange from another network.  The ports required for the various
MAPI/NetBIOS/etc. operations (from Outlook) are different from those
required for SMTP (which is server-to-server and has nothing to do with
client access) or OWA (which is vanilla http).

Having said all that, it would be a Very Bad Thing to open up those ports.
Do not do it.  It would invite the entire Internet into your NT domain.  

I'd start looking into setting up a VPN to allow broadband employees safely
into your network.  

> -----Original Message-----
> From: Wendy Reetz [mailto:[EMAIL PROTECTED]] 
> Sent: Wednesday, August 28, 2002 10:06 AM
> To: Exchange Discussions
> Subject: server access
> 
> 
> newbie question...
> we have a user that wants to install outlook 2000 on their 
> home machine &
> access our exchange server using his road runner connection 
> instead of the
> dial-up into the network.  It fails, can't find the server.  
> He can telnet
> to port 25, however.  So, it appears you have to be connected 
> to the LAN to
> be able to find the server through outlook.  OWA works fine.
> is this normal?  necessary operation of exchange server? network
> configuration? his machine?
> All I have access to is my exchange server, so, I just need 
> some direction
> on where the problem might be, if it even is a problem...my 
> exchange server,
> the network, or the guy's computer.
> 
> Thanks.
> 
> 
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