Is this a hosted customer or your business server? The general[1] answer to the 'best solution' is to implement VPN. For hosting providers, adding your domain to the domain suffix search order might resolve the issue if the DNS name of the server = the netbios name. Otherwise, an LMHOSTS file entry would probably be required.
Suggestion: Create a profile generation tool (or use one of the available 3rd party products) and add that to the profile creation script. [1] Which while generally true among corporations may be less true among hosting providers. > -----Original Message----- > From: Wendy Reetz [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, August 28, 2002 9:06 AM > To: Exchange Discussions > Subject: server access > > > newbie question... > we have a user that wants to install outlook 2000 on their > home machine & access our exchange server using his road > runner connection instead of the dial-up into the network. > It fails, can't find the server. He can telnet to port 25, > however. So, it appears you have to be connected to the LAN > to be able to find the server through outlook. OWA works > fine. is this normal? necessary operation of exchange > server? network configuration? his machine? All I have access > to is my exchange server, so, I just need some direction on > where the problem might be, if it even is a problem...my > exchange server, the network, or the guy's computer. > > Thanks. > > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
