I have a problem with one external person who is having a problem receiving attachments from one of my internal users. The attachment is sent as a Word document but received as a file named Attxxx.dat. When I looked up the problem on Microsoft's site, I found that the problem is related to sending emails with attachments in RTF. I tried to view the settings for sending messages for this person's email entry in the Personal Address book. The option "Always send to this recipient in Microsoft Exchange Rich Text format" was checked but I couldn't uncheck it as it was greyed out and there was a message that said "Gateway support is required" under the checkbox. Any ideas ? I couldn't find anything on this message.
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