You can fix this at the server (5.5) in IMS Properites -> Internet Mail -> Advanced Options, by setting Send Microsoft Exchange Rich Text Formatting to Never. If changing this for all mail is too extreme, you can make this setting for just the one domain that's having the problem.
Also, if that setting is currently Always, that may account for the Address Book setting being grayed out. -Peter -----Original Message----- From: RBHATIA [mailto:RBHATIA@;AIIM.ORG] Sent: Friday, October 18, 2002 9:13 To: Exchange Discussions Subject: RE: Outlook rich text format Word is already disabled as the email editor. -----Original Message----- From: Roger Seielstad [mailto:roger.seielstad@;inovis.com] Sent: Friday, October 18, 2002 12:14 PM To: Exchange Discussions Subject: RE: Outlook rich text format Disable using Word as the email editor. ------------------------------------------------------ Roger D. Seielstad - MCSE Sr. Systems Administrator Inovis - Formerly Harbinger and Extricity Atlanta, GA > -----Original Message----- > From: RBHATIA [mailto:RBHATIA@;AIIM.ORG] > Sent: Friday, October 18, 2002 11:45 AM > To: Exchange Discussions > Subject: Outlook rich text format > > > I have a problem with one external person who is having a > problem receiving > attachments from one of my internal users. The attachment is > sent as a Word > document but received as a file named Attxxx.dat. > When I looked up the problem on Microsoft's site, I found > that the problem > is related to sending emails with attachments in RTF. > I tried to view the settings for sending messages for this > person's email > entry in the Personal Address book. The option "Always send to this > recipient in Microsoft Exchange Rich Text format" was checked > but I couldn't > uncheck it as it was greyed out and there was a message that > said "Gateway > support is required" under the checkbox. > Any ideas ? I couldn't find anything on this message. > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:leave-exchange@;ls.swynk.com > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:leave-exchange@;ls.swynk.com Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:leave-exchange@;ls.swynk.com Exchange List admin: [EMAIL PROTECTED] ______________________________________________ This message is private or privileged. If you are not the person for whom this message is intended, please delete it and notify me immediately, and please do not copy or send this message to anyone else. _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:leave-exchange@;ls.swynk.com Exchange List admin: [EMAIL PROTECTED]
