How are they connected when they try to do a Sync. ----- Original Message ----- From: <[EMAIL PROTECTED]> To: "Exchange Discussions" <[EMAIL PROTECTED]> Sent: Tuesday, October 29, 2002 1:59 AM Subject: Offline Address Book Sync Failure.
> The problem as it stands now is that our Exchange Server cant generate an > offline address book for the GAL and our users cant download the address > book to their laptops. This is an MSX 5.5 server and is the only one > servicing this site. The workstations are a mixture of Windows based OS > and Outlook clients, whilst the server is NT4 SP6a. > > I have already tried the steps in MS Knowledgebase articles Q235898 and > Q243155 but nothing mentioned in there made any difference to our > situation. > > The exact sequence of events is: > > Client tries to download address book from Outlook 97, 98 or 2000. They > recieve the error > "An error occurred while opening the Microsoft Exchange offline address > book files on the Microsoft Exchange Server. See your administrator". > This is then followed by the error "Unable to download the Offline Address > Book. The Microsoft Exchange Address Book could not be accessed". > > From the client point of view, thats where things stop. In accordance with > one of the mentioned articles, I then try to create a new offline address > book, selecting only the tiniest of recipients containers (at one stage we > created a brand new container for testing, of course we have also tested > the entire GAL). > When I hit GENERATE ALL, the process fails stating: > > "An error occurred while generating the offline Address Book. To view > details, see the application event log in the Windows NT Event Viewer on > the offline Address Book Server. > Microsoft Exchange Administrator ID no. c1031662" > > Checking the Event Log reveals > "Event ID: 5004 > Description: Generation of the offline Address Book is complete. Result: > An error occurred." > > Another article describes putting OAB Version 2 and Offline Address Book > in the folders on this information store list. We have checked the > instances and both of these folders are located on the Public Information > Store of the server. > > We have experienced a similar situation previously, but it was in a > multiple server exchange site. I believe the resolution there was the > total removal of Offline Address Book and then re-installing it. (I THINK > that was the solution anyway). > > Can anyone shed some light on what might be causing this and more > importantly, what will fix it? > > Many thanks, > > Luke > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:leave-exchange@;ls.swynk.com > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:leave-exchange@;ls.swynk.com Exchange List admin: [EMAIL PROTECTED]
