Look up "DumpsterAlwaysOn" on Technet (246153) and after you enable it, check underneath his inbox folder (Tools/Recover Deleted Items) and see if perhaps they are under there- or any other folder for that matter.
---------- Original Message ---------------------------------- From: "John Orban" <[EMAIL PROTECTED]> Reply-To: "Exchange Discussions" <[EMAIL PROTECTED]> Date: Sun, 12 Jan 2003 01:24:06 -0500 >I have a user who tells me that he has lost some important emails. He >says they were in his inbox just after Christmas and are not there now. >He has Outlook 2002 on his desktop and we are running Exchange 5.5 - >SP4. > >1.) We looked at "Recover Deleted Items" (I keep deleted items for >30 days.) Nothing there - so it is obvious he didn't delete them. >2.) We did a search of all his mail folders and could turn up only >an email that he forwarded to another individual within the school. The >original was not found in the same search. >3.) We searched his computer for archive files (and found two). We >examined the archives but the files were not there. >4.) We searched his computer for all .pst files but other than the >archive files there were none. >5.) I asked him about his home computer possibly pulling the email >messages down from the Exchange server without keeping a copy on the >server, but he had recently bought a new computer and had not had a >chance to set up the email client. >6.) He does use Mail2Web to get email when he's out of the office, >but M2W doesn't appear to download mail from a server, it just looks at >it. However, if you delete it in M2W it will delete it from the server. >7.) We looked at all the quarantine folders (we use iHateSpam), but >there was nothing there. >8.) I sent him the help file that Outlook has concerning filtering >messages. I though maybe, by accident, he turned on a filter that >filtered out these messages somehow - although his mailbox is pretty >full. > >He SWEARS he didn't delete it and due to the nature of the email I'm >pretty sure that he didn't. > >When I posted this to an NT/W2K group I did get a response from someone >who said they had a similar problem when using Outlook rules to filter >spam. Evidently existing emails would just disappear. > >The only other thing I can think of is that I do a weekly mailbox scan >of the Exchange Server running McAfee GroupShield 5.0. Prior to this I >had GroupShield delete any questionable email (now, I quarantine it for >exactly this situation). Obviously the email had not been deleted >before. Perhaps when a new DAT file was downloaded it could then have >figured this email was virus infected and deleted it?? > >I do have backup tapes of the Exchange database but to try and find them >would require building a new Exchange server, restoring the database, >etc. > >Anyone have any ideas where else these files could be? > >Thanks, > >John Orban >System Administrator >The Country School > >--- >[This E-mail scanned for viruses by friend.ly.net.] > > >_________________________________________________________________ >List posting FAQ: http://www.swinc.com/resource/exch_faq.htm >Archives: http://www.swynk.com/sitesearch/search.asp >To unsubscribe: mailto:[EMAIL PROTECTED] >Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
