Yeah, we checked the "recover deleted items". He has used that in the past to get back unintentionally deleted emails. I'm concerned that he might have inadvertently deleted it while in Mail2Web which I'm not sure would allow its recovery via RDI.
Thanks, John -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Edgington, Jeff Sent: Sunday, January 12, 2003 4:21 AM To: Exchange Discussions Subject: RE: Missing emails Just to be clear.... you used 'recover deleted items' on the Inbox right? If he hit his mailbox with a POP client.. it will have done a 'delete in place'. jeff e. -----Original Message----- From: John Orban [mailto:[EMAIL PROTECTED]] Sent: Sunday, January 12, 2003 12:24 AM To: Exchange Discussions Subject: Missing emails I have a user who tells me that he has lost some important emails. He says they were in his inbox just after Christmas and are not there now. He has Outlook 2002 on his desktop and we are running Exchange 5.5 - SP4. 1.) We looked at "Recover Deleted Items" (I keep deleted items for 30 days.) Nothing there - so it is obvious he didn't delete them. 2.) We did a search of all his mail folders and could turn up only an email that he forwarded to another individual within the school. The original was not found in the same search. 3.) We searched his computer for archive files (and found two). We examined the archives but the files were not there. 4.) We searched his computer for all .pst files but other than the archive files there were none. 5.) I asked him about his home computer possibly pulling the email messages down from the Exchange server without keeping a copy on the server, but he had recently bought a new computer and had not had a chance to set up the email client. 6.) He does use Mail2Web to get email when he's out of the office, but M2W doesn't appear to download mail from a server, it just looks at it. However, if you delete it in M2W it will delete it from the server. 7.) We looked at all the quarantine folders (we use iHateSpam), but there was nothing there. 8.) I sent him the help file that Outlook has concerning filtering messages. I though maybe, by accident, he turned on a filter that filtered out these messages somehow - although his mailbox is pretty full. He SWEARS he didn't delete it and due to the nature of the email I'm pretty sure that he didn't. When I posted this to an NT/W2K group I did get a response from someone who said they had a similar problem when using Outlook rules to filter spam. Evidently existing emails would just disappear. The only other thing I can think of is that I do a weekly mailbox scan of the Exchange Server running McAfee GroupShield 5.0. Prior to this I had GroupShield delete any questionable email (now, I quarantine it for exactly this situation). Obviously the email had not been deleted before. Perhaps when a new DAT file was downloaded it could then have figured this email was virus infected and deleted it?? I do have backup tapes of the Exchange database but to try and find them would require building a new Exchange server, restoring the database, etc. Anyone have any ideas where else these files could be? Thanks, John Orban System Administrator The Country School --- [This E-mail scanned for viruses by friend.ly.net.] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED] --- [This E-mail scanned for viruses by friend.ly.net.] _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
