That was the first thing I asked him to do, possibly he did not wait long enough? Oh well, its functioning again. He claims it simply started working several hours after recreating the account...
jlc From: [email protected] [mailto:[email protected]] On Behalf Of ccollins9 Sent: Friday, May 22, 2015 7:48 PM To: exchange Subject: Re: [Exchange] RE: iPhone active sync issue with Exchange 2010 I've have found that many iPhone mail issues are fixed by going into Settings > Mail, Contacts > sliding the mail function to off, waiting for the email to disappear > then sliding back to on. No re-provision required. On Fri, May 22, 2015 at 5:40 PM, Joseph L. Casale <[email protected]<mailto:[email protected]>> wrote: No, but a quick google shows a reboot is suggested by some (really?). At any rate, that is easier than reprovisioning the mb so its worth a try. Thanks! jlc -----Original Message----- From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Kennedy, Jim Sent: Friday, May 22, 2015 3:30 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: iPhone active sync issue with Exchange 2010 Not seen that, but is there a similar option that is in Android to remove cache and data for an app on an iPhone? With android if you don't do that you often end up where you started when you reinstall the account/app. ________________________________________ From: [email protected]<mailto:[email protected]> [[email protected]<mailto:[email protected]>] on behalf of Joseph L. Casale [[email protected]<mailto:[email protected]>] Sent: Friday, May 22, 2015 4:27 PM To: '[email protected]<mailto:[email protected]>' Subject: [Exchange] iPhone active sync issue with Exchange 2010 I have a fully patched 2010 instance where I did several search-mailbox queries to remove some mail. All but the last worked fine, the last query removed all the desired mail however all remaining mail items have blank content in the device. While I was performing the search, I had a test vm open with an outlook client connected to his mailbox, it also exhibited the same behavior where email items appeared in the list but could not be opened. Closing OL and re-opening it resolved the issue. I opened his mailbox in owa and everything was fine. We removed and re-added the account in the device without help. His device is running 8.1.2. Anyone seen this before? jlc
