>expecting an instant barrage of responses from a group of other users is likewise over the top, that's
I have an idea that most who send messages like that DON'T realize this is a volunteer mail list; they expect it to be a method that the company uses to provide support. An official channel, if you will. So they get annoyed, when they don't receive even the hand-holding and ego-stroking sympathy that commercial tech support gives, even when commercial tech support can't help.
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