my guess is that most folks are already frustrated with life in general, and by the time they reach for help, they are more frustrated than usual. hopefully this list can make life better for a few folks (myself included...thanks all)
On Tuesday 13 November 2001 15:22, you wrote: > >expecting an instant barrage of responses from a group of other users is > > likewise over the top, that's > > I have an idea that most who send messages like that DON'T realize this is > a volunteer mail list; they expect it to be a method that the company uses > to provide support. An official channel, if you will. So they get annoyed, > when they don't receive even the hand-holding and ego-stroking sympathy > that commercial tech support gives, even when commercial tech support can't > help.
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