Hear hear Kelly. Well said. Kerry M. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kelly L Sent: Monday, January 08, 2007 10:58 PM To: [email protected] Subject: Re: Antonio
At 07:00 PM 1/8/2007, you wrote: I beg to differ. although I do agree that as of late I see a big attitude shift but I do not think it is related to wages. I think we have come not to expect dignified and competent service, .. Happened to me on the phone today dealing with a rebate, I took the extra 15 minutes ,,called back and spoke with the supervisor. I also wrote the postmaster regarding one lousy postal worker. i am in a service oriented job and each customer deserves to be treated properly. It doesn't matter what their salary is, I have been treated poorly by high paid individuals also. Vet techs are underpaid,,,so are many vets. We as consumers are the first ones to complain about walking out of the office with a 2500.00 vet bill for proper diagnostic and medical care, Vets go through as much school as an MD but are paid only a minute fraction of their worth,,,,Insurance covers our costs most of the time but we pay out of pocket for our pets. An XRAY machine costs the same whether it is used on your brother or your cat, Lab charges are the same,,, Do we want to pay 5 times the rate and hope the techs get a raise,,,not an easy situation,,, Courtesy is courtesy and should not have a dollar sign attached. kelly Lane > > ***RANT ALERT (from a crazy nicotine addict in withdrawel)*** > > I've always been very happy with my vet's office....but I came > very close to > > opening up a can of [EMAIL PROTECTED] a bit ago. Those slap-happy receptionist > > people are USELESS. > >My partner is an (uncertified) veterinary technician for a small animal >hospital. We live in big-city environs (Chicago, US) and she makes $10 >US/per hour. This is not a living wage in our area. The receptionists >make anywhere from $8 to $10 /hr. Consequently, to work in this field, >you must: > >1) have another adult willing to support you >2) be young enough your parents are still supporting you > >Most receptionists fall under #2, meaning they are teenagers. Who talk >about hair and boys and their dates. > >If the clinic could pay more, they could hire a better quality person >(i.e. adult; some of these children may be just fine once they grow >up), at least in theory. The one little place I am familiar with, >simply can't. The doctors make enough to support their families, but >I've been in their homes and they are not mansions -- just simple >middle class places. The owner is not making a fortune, he's making a >living. Paying his employees better would impact his ability to >support his family. > >I am not defending those employees, nor the vets who employ them. The >very same sort of people have hissed me off royally too. If you are >going to hire people for cheap, expect to spend that much in time, >trying to keep them in line and behaving appropriately. Most vets don't >bother or don't know how. > >Complain. It is the only thing that can change things for the better. >Don't do it when you're totally hissed off and in a nicotine fit (hang >in there; what you are doing is admirable and very very difficult). It >might be best to write a very clear letter that the owner (find out >which vet(s) own the clinic and address it to them) can read in the >privacy of their office. Don't rant, don't rave. Be very clear that >you did not receive professional attention from the office staff, and >you expect appropriate behavior or you will be taking your eight babies >someplace more professional. Especially at small clinics, people >with large numbers of animals who care deeply and spend money can have >a very real influence on things. > >(And I'm glad Antonio is home with a remedy; my own adventures at the >vets in another message.) > >Lynette > > > >-- >No virus found in this incoming message. >Checked by AVG Free Edition. >Version: 7.1.410 / Virus Database: 268.16.7/620 - Release Date: 1/8/2007 IRS CIRCULAR 230 NOTICE. Any advice expressed above as to tax matters was neither written nor intended by the sender or Mayer, Brown, Rowe & Maw LLP to be used and cannot be used by any taxpayer for the purpose of avoiding tax penalties that may be imposed under U.S. tax law. If any person uses or refers to any such tax advice in promoting, marketing or recommending a partnership or other entity, investment plan or arrangement to any taxpayer, then (i) the advice was written to support the promotion or marketing (by a person other than Mayer, Brown, Rowe & Maw LLP) of that transaction or matter, and (ii) such taxpayers should seek advice based on the taxpayers particular circumstances from an independent tax advisor. This email and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. If you are not the named addressee you should not disseminate, distribute or copy this e-mail.
